ubisoft discussions

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  • powerhill2009
    1 posts

    I started the "Paradise Lost" mission. As I didn't want to go on mission, I simply took a quick trip to another place on the map.
    Now every time I load, i am in the new location with a warning that I am too far from the "Paradise Lost" mission, causing the mission to fail. I'm in an infinite loop. Aborning the mission is also not working…

  • dannz1984
    5 posts

    @teddyeatworld and what a club. It's like we all are stuck in 1995 on PS1 or something!

  • panzerotto91
    19 posts

    Guys, i uninstalled, if i wait for the far Cry team we get to easter…i'm playing other games, in the future i will evaluate whether to buy ubisoft branded games

  • JulezH_1988
    6 posts
    @Ubisoft: When will we finally get a statement about it? We wait and wait and wait ... this is impossible and unacceptable! When is there a bug fix? !!
    It is time for you to comment and correct the bug


  • panzerotto91
    19 posts
  • koffiegast
    9 posts

    I think we all ought to comment on this regularly as it gets pushed to page 2 or later.

    It has been well over a month and clearly a lot of people have this problem. I mean, it is a mission that you dont know even starts, allows you to fast travel and after you done so you are stuck... and your savegames overwritten...

  • Little_Curtis
    4 posts

    @koffiegast agreed - i posted to this discussion on 11/5 and submitted a bug ticket. they basically told me to wait for the fix but they don't know when that'll be, just to keep checking for updates. 🙄 it's sad because i was playing the game nightly for hours on end up until this point, i haven't played the game since. im ocd and cleared all the side missions i could before moving on so starting over isnt ideal. it's a cop out from ubisoft, some of us don't enjoy a second play through when we haven't even finished the first!

  • Little_Curtis
    4 posts

    maybe they'll fix this issue when everyone who bought this game on black friday starts running into it...months from now! 🤬

  • DenniCry
    3 posts

    I have the same bug and I get very angry when I see that Ubisoft has known about it for weeks.
    I think I will return the game and get the money back.

  • koffiegast
    9 posts

    BUMP ( BRING UP MY PROBLEM )

  • panzerotto91
    19 posts

    The thing that is truly leaving me speechless…. It is their absolute silence on the date of the possible resolution. I did not expect it from such an important brand. Ridiculous. Over a month. Really absurd. the only thing they can tell you is that it will be fixed in a future update, when? boh. I will never understand the rush to release a game so full of bugs… It looks like CyberPunk ..

  • dannz1984
    5 posts

    Adding my second note to this thread to get it up the list.
    WE NEED MORE INFORMATION. GIVE US A DATE FIX. WE BROUGHT THE GAME WE HAVE A RIGHT TO PLAY IT AS IT WAS SOLD TO US. COMPLETE AND ABLE TO BE FINISHED.

  • Jared-
    3 posts

    While this is mainly a comment to bump the awareness of this issue, getting upset over this is not worth it. Yes, it is annoying. Yes, it is not professional of ubisoft to be radio silent but take the time to go play something else. There are loads of games out there you all could be enjoying 😀.

    It would be nice to at least hear from ubisoft to acknowledge again they are working on the issue. And maybe even give some sort of time frame. I check fairly regularly with the hopes they do but in the end all I can do is trust the company will make right on their wrong.

    Hang in there all and hopefully the next patch i can see you all out there.

  • koffiegast
    9 posts

    BUMP ( BRING UP MY PROBLEM )

  • IamDefekt
    4 posts

    @jared They don't even respond to us, they quit this post

  • S7efvn
    12 posts

    Does anyone have any information on whether they are working on the problem at all?

  • panzerotto91
    19 posts

    @s7efvn the only thing we know is that the problem has been acknowledged, and it will be resolved with a future patch ... How, where and when we do not know ... At the moment total silence ...

    we have been waiting for more than a month ...


    they don't even know when it will be solved, imagine…

    at the moment 70/100 € of disk, you can use it as a coaster…

    we all agree that this thing is really ridiculous ... But what do you want to do about it ?!

    it will mean that we will think about the next ubisoft games for a while before taking them ...

    (I'm using google translator)

  • theimacman
    Original poster 20 posts

    This is truly embarrassing. Every single programmer and tester involved in this, who didn't find this super-obvious game-breaking bug, should be absolutely ashamed of themselves. And the designer who decided to have missions start without the player giving any sort of input should never be allowed to design a video game ever again. AAA game design is truly dead. All they care about is microtransactions.

  • Merk565
    14 posts

    You think ^^ was embarrassing? Listen to this! I filed a refund request w/ the BBB and I just got a response from a Ubisoft 'Escalations Specialist.' According to them, the issue has been fixed! That's right! All the people across every single platform that are still experiencing this problem worry no more! The last patch fixed it! (sarcasm)

    WOW. What a joke! As if their incompetence wasn't on full display already, they are now contraindicating each other! Below is their response and my reply.
    -------------------------------------------------------------------
    "Hello!

    My name is Ariadne and I am the Escalations Specialist here at Ubisoft Support. I wanted to thank you for raising your concerns with us. I have been investigating the case that you have opened with our support agents (Case #15623402) and I have some additional questions to aid in our investigation.

    This issue to this was resolved in a recent patch, could you please update the Ubisoft Connect client and verify your game files before testing your game again? In order to fully do this, please follow these steps:
    It's best to keep the game client updated to the latest version. Client updates serve many purposes and if the version is out of date, it could be causing issues with games launched from the client."

    -----------------------------------------------------------------

    Complaint: 16166513
    I am rejecting this response because:
    Their response is 100% inaccurate. It completely contradicts all the information stated by other Ubisoft employees/tech support in the multiple forums that this issue has been discussed and brought to their attention. To the Ubisoft 'Escalations Specialist' that will review this complaint, it would behoove you to actually read your own forums and stay up to date, instead of just cutting/pasting a canned response. If you did, you would see that multiple Ubisoft tech support employees have acknowledged that the aforementioned issue HAS NOT been fixed and they have been aware of it close to two months.
    The fact that you just regurgitated a generic response and completely contradicted what multiple Ubisoft 'support specialists' have stated, speaks to the level of incompetence in your support staff.
    Please take five minutes, educate yourself on the issue, and process my refund. Here is a link to YOUR company's forums, where multiple users on all platforms are still experiencing this issue and your 'support staff' acknowledges multiple times it HAS NOT been fixed.
    https://discussions.ubisoft.com/topic/114835/stuck-in-respawn-loop-during-paradise-lost-post-here?lang=en-US&page=1
    Please process my refund

  • panzerotto91
    19 posts

    @merk565 wow, only applause for you🤣 I hope that now the concept is clearer to him at ubisoft🤣

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