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  • FireAngel303
    Original poster 1 posts

    Hallo ihr da draussen✌
    Ich spile AC Vahalla auf der Xboxone X und versuche nun schon seit Stunden den DLC "Zorn der Druiden" runterzuladen aber sobald ich X drücke um in den Shop zu kommen bekomme ich immer wieder zu lesen das ein Onlinedienst-Fehler gibt gefolgt von der Kryptischen Zahlenkolonne 0x90004002. Was bedeutet das?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Thrupney
    Ubisoft Support Staff 2224 posts

    Hey @fireangel303 , welcome to the forums, and thanks for reaching out.

    On these forums, we're only able to provide assistance in English. If you translate your message for us, we'll be happy to help.

    Alternatively, we offer support in German on the German forums: https://discussions.ubisoft.com/category/549/spieler-support?lang=de

    Or on our German support website: https://www.ubisoft.com/de-de/help/contact

    Cheers 🙂

    Official Response
  • M3ojisan
    1 posts

    Cannot download Paris dlc . When I try I get the online service error above. Grateful assistance!

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    Hey @m3ojisan

    I'm sorry to hear you are getting an error code when trying to download it. Downloads on Xbox go through Xbox servers and this looks similar to other Xbox error codes, so if the issue has been persisting for some time already, or continues into tomorrow, I would recommend reaching out to Xbox Support so they can look into this or they may already know a workaround for what you need to do.

    Official Response
  • TheVCA
    1 posts

    Hey all,

    Hope everyone is good and enjoy the world

    xbox one player

    I purchased the siege of Paris expansion yesterday and in the animus store it says owned, but there is no where to install it, when I try and click into the store I get a problem while trying to communicate with the store with the reference 0x90004002

    ive try to click into manage game from the home page and can’t find any options either

    have tried resetting my password
    power cycle
    restart

    Could someone please guide me to where I am being useless!!!

    Thanks!

  • knuklehead1981
    1 posts

    Bonjour, voilà plusieurs jours que je ne peux télécharger le dlc alors que j’ai le season pass. Quand je vais dans le magasin depuis le menu du jeu, il me marque que le dlc est bien acquis, mais quand j’appuie sur X pr me rendre sur le store et télécharger, j’ai ce message d’erreur.
    undefined[0x90004002]

  • azullFR
    2014 posts

    Hello @knuklehead1981
    Bonjour @knuklehead1981

    In fact you are here in the English forum, so English is mandatory
    En fait tu es ici sur le forum anglais, donc c'est anglais obligatoire

    For your problem (through the Valhalla app menu you go the PSStore and have the note it is owned but when you press X it shows this error : undefined [0x90004002] ) , did you tested :

    1. using the sub-menu for the extensions (see my post there : https://discussions.ubisoft.com/topic/103172/dlc-no-me-aparecen/6?lang=en-US&_=1635441204258 )
    2. directely from the PS Store and not by the "Valhalla app menu"
    3. did you tested after restauring licences ?


    Pour ton problème, as tu testé :

    1. en passant par le sous-menu des extensions (voir mon post ici : https://discussions.ubisoft.com/topic/103172/dlc-no-me-aparecen/6?lang=en-US&_=1635441204258 )
    2. en passant directement par le store PSN et non par le "menu PS Valhalla"
    3. as tu testé après une restauration des licences ?



    In case you want to post in the Ubi Support french forum, it 's there : https://discussions.ubisoft.com/category/549/support-communautaire?lang=fr
    Au cas où tu veuilles poster sur le Forum de support français, c'est ici : https://discussions.ubisoft.com/category/549/support-communautaire?lang=fr

    Hope this will help a little 🙂
    En espérant que celà aide un peu 🙂

  • Aw2720604
    1 posts

    I noticed this has already been brought to your attention and it was brushed off. This is not an XBOX error code. It is Ubisoft. I tried to download the ACV Paris DLC and I am getting an online service error. 0x90004002. It was working last night no issues.

  • johnny_gitara
    1 posts

    I have the same issue.

  • Ubi-Karl
    Ubisoft Support Staff 1457 posts

    Hey guys, thanks for reaching out and sorry to hear about the difficulties you're having with downloading AC Valhalla Paris DLC.

    So that we could look into it, may I double-check the following:

    1. Is there any possibility you could share screenshot of the error message with us?
    2. Also, do you happen to be using Xbox One or Xbox Series X/S?
    3. Is your Xbox console full up to date?


    Let us know and we will take it from there!

    Official Response
  • Ubi-TheBerry
    Ubisoft Support Staff 2385 posts

    Hey there @thevca ,

    Sorry for the delay in getting back to you!

    If you're still having this issue and our connectivity steps don't help resolve it at all, then could you please create a case on our Support Site so we can take a closer look?

    Thank you!

    Official Response
  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    Hey @azullfr

    Thanks for being able to answer the thread and also directing them to the French forum already too 🙂

    Official Response

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