Moved Carolingian pack's gone!0 Likes/6 Replies/160 ViewsOriginal poster GanguHrolfr 14 posts
I've got the Carolingian pack with my Amazon Prime account. It vanished a few days back from now. Surely, it is due to the fact that it can be purchased now from the Ubisoft Connect store. How do I get it back ?
Thanks for your replies.
TheNorfolkian 836 posts
@ganguhrolfr What platform are you playing on? I’m on the XBox Series X and I still have my Carolingian set, but the Imperial set is not present in the store when I go to look for it.
LeonieKrause 1 posts
This post is deleted!
Ubisoft Support Staff Ubi-Karl 736 posts
Hey @GanguHrolfr, thanks for reaching out and sorry to hear about the issue you ran into.
I've had a closer look at your account and wasn't able to locate the content either, therefore so that we could look into the matter further for you, can I ask you to get through to us via one of the channels bellow, by describing the issue you're having and also, can you send us full and uncropped screenshot of your Prime Gaming Loot being claimed? This can be found by clicking on the Prime Gaming Loot crown and selecting the Assassin's Creed Valhalla offer. Please make sure important details like your Twitch Username can be seen on this picture.
Should you have any questions, let us know!