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  • Troopercooper80
    Original poster 64 posts

    Prettt much as title says, when starting up, get to the point of “checking addons”, it tends to crash to homescreen.
    It doesnt happen often, but often enough that i feel i ought to report this.
    Start game again, no problems.

    It never has crashed while playing, so far. (68 hours)

    This seems to have started after the discovery tour part was released.

    There is no possible fix on my end, though I do notice this can happen if items were added like from an Amazon gaming prime freebies.
    Or after I have changed something big in the menu, like switching from hybrid to controller only.
    Like the last crash happened when I started it back up so : crash to homescreen, started it again, noticed in the menu it was now all of a sudden set to keyboard and mouse only because controller didn’t respond seemingly, I definitely didn’t do that.

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  • Ubi-Froggard
    Ubisoft Support Staff 1219 posts

    Hey @troopercooper80

    I'm sorry to hear the game is crashing on startup sometimes. Can I just check if you are using the Xbox's quick resume feature, or do you turn off the game and console completely when you finish playing?

    Also, do you get a specific error message or error code when it crashes?

    Official Response
  • Troopercooper80
    Original poster 64 posts

    @ubi-froggard I never use quick resume, not for any game.
    I close the game and use the quit feature for fully closing apps/games.

    There are no error messages, just black screen and back to Home Screen.

    Again this doesn’t happen very often, but it’s still strange enough since it seems to have have started quite recently.
    There is 1 specific time where this was something I could replicate, that was during the first installation, where the game doesn’t properly recognize and activate all owned content untill I restart it again.

    This happens with all ubisoft games for some reason. (I always buy gold or ultimate versions)

    Anyway, beyond that, can’t replicate it every single time.

  • Ubi-Froggard
    Ubisoft Support Staff 1219 posts

    Hey @troopercooper80

    Thanks for getting back to me. Strange that it's only started happening recently but at least it isn't happening every time. The only other things I can think to check would be if you have the game installed on an external drive, to install it on the main HDD and see if that helps prevent it.

    You can also try clearing the Xbox cache following the steps below:

    Switch your Xbox Series X or S off via the controller or power off button on the console.
    Unplug the power cable from its electricity source.
    Wait at least two minutes.
    Plug the cable back into your power source.
    Turn the console back on
    The cache should be cleared.

    Hope either of these help you out.

    Official Response
  • Troopercooper80
    Original poster 64 posts

    @ubi-froggard

    I am running it from the normal internal SSD.
    I have as yet, not external SSD’s or other drives.

  • Ubi-TheBerry
    Ubisoft Support Staff 1370 posts

    Thank you for confirming that for us @troopercooper80 , appreciate it!

    May we please know more about when the game itself crashes? Such as;

    • How long into a session do you usually get before it crashes?
    • Is there anything you find you're usually going in-game when it crashes (fast travel / mid mission / etc)?
    • Are you able to test with a new save to see if the behaviour is unchanged?



    Official Response
  • Troopercooper80
    Original poster 64 posts

    @ubi-theberry

    I think I mentioned this but : it doesn’t crash ingame.

    My topic is about crashing on start up, specifically when it’s checking addon’s.
    It hasn’t happened in a while though.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 619 posts

    Hey @troopercooper80,

    Thank you for your update and clarification. It is great to hear that this seems to have stopped happening.

    Can I check for investigation reasons whether you can recall, did the crashing stop following an update or anything in particular?

    Many thanks

    Official Response
  • Troopercooper80
    Original poster 64 posts

    @ubi-wheelyduck

    There seems to be no clear reason, it just stopped or the frequency of it happening was reduced for a non-obvious reason.

  • Ubi-Orion
    Ubisoft Support Staff 809 posts

    @troopercooper80

    Sorry for the delay in getting back to you.

    I hope this issue doesn't start occurring again on a regular basis but if this does change please do let us know. Thanks!

    Official Response

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