ubisoft discussions

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  • Ubi-Gizmo
    2297 posts

    Hey @zakathewarrior and @PedroG333, thanks for confirming the issue persists for you, I'm sorry to hear that. Could you please provide screenshots showing your current keybinds?

    It would also be great if you could both provide us with your Ubisoft account usernames and upload your saves to the cloud. In order to upload your save to the cloud, please perform the following steps:

    • Open the main menu and select New Game.
    • Find the save file you want to upload and select Upload Save to Cloud next to it.

    Please let me know when you have done this.

  • PedroG333
    5 posts

    @ubi-gizmo
    Here's the screenshot of my bindings. I changed it a few times from Z to other keys but it didnt work and the secondary key binding is to a button on my mouse. Nothing worked so I returned it to 'X'
    My user name is PedroG333. I am now at the stage where I need to blow the Forts door to continue the storyline/
    I have also uploaded my game to the cloud

    When I enter a tank, the right mouse button fires the machine gun, but X or mouse button 1 doesn't fire the main gun




  • zakathewarrior
    6 posts

    @ubi-gizmo Hello, my ubisoft username is 'zakathewarrior' . I have uploaded my saved games to the cloud. I am also posting a video showing my key bindings.


  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Thanks for getting in touch about this, @evilmage93 - I understand you've been unable to fire the cannon at Benitez' office door in the Harpoon operation. Sorry about that - I'd really like to help!

    I can see our teams are currently investigating this issue, and they've asked for a bit more information from players to help with that. Please see the two points below.

    • If your save file is still affected by this bug, can you make sure it is uploaded to the cloud, so we can grab a copy? Here's our support article showing how to do that. Please let me know when it's done 🙂
    • Can you take some screenshots of your keybinds? Here's our article showing how to take screenshots, and the resulting images can be added to a post in response to this thread.


    Let me know if I can clarify either of these two requests, and thanks so much again for your report.

    Official Response
  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Hey @pedrog333 and @zakathewarrior , thanks very much for getting this media across to us, and uploading your saves - I really appreciate it! I've gone ahead and sent these across to our teams to help us get this investigated.

    My apologies in the meantime for the inconvenience. Let me know if you've any questions.

    Official Response
  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Hey everyone 🙂 I've merged a few threads together just now. My apologies for any disruption or confusion caused. I understand a number of you are facing this issue of not being able to shoot the cannon at Admiral Benitez's office door during the Harpoon operation. Please see my post above where I've relayed a request for help from our teams investigating this issue, and thanks in advance if you are able to help us with this!

    Otherwise, sorry for the inconvenience while we look into it - let me know if there's any questions in the meantime.

    Official Response
  • ianjefferys919
    15 posts

    @lefty58 Dear lefty58...I'm really sad and annoyed that I cannot fire that turret canon at the door. NO key press achieves that! It would be nice if Ubisoft would unlock the secret. In all the script and words nothing informs you how to set the key that triggers the canon. I can move it... repair it...whatever...and NO result!! Surely Ubisoft can work it through and fix the problem. your video shows lots of action etc.... I've been there and done that and after three tries I am about to forget that mission which I'm sure affects the entire game! buggerdiddles!! Come on Ubisoft..i'm sure we aren't the only ones tearing our hair out!

  • Ibdreamy
    1 posts

    @ubi-thrupney I might be having a similar issue (not positive) because I'm on the PS4 and the main firing button on the cannon (not the tank) is the X button however .. it's just a flame thrower weapon and it doesn't do crap to the door!

    Is that the weapon or am I missing something?

    If yes, what's the default button to fire the cannon at the door on PS4?

  • Ubi-Gizmo
    2297 posts
    This post is deleted!
  • PedroG333
    5 posts

    @lefty58 Fake news... or they patched it since you played it. Everytime I run to the office, her speech is cut short and she has gone through the door by the time I get into the office

  • PedroG333
    5 posts

    @ubi-thrupney Yes, I have a question. My game progress shows 49%.... does this mean I can get a 51% refund on this game because I am unable to progress further?
    Sorry for the sarcasm, but this is really starting to annoy the hell out of me. Any progress on the problem?

  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Thanks for posting about this, @ibdreamy - I'm sorry to hear you've had trouble firing the cannon. You should have an option to show controls, like with any other vehicle, just above the minimap. Can you check for that for me, and see if it suggests another button? It could be that you are facing the same issue as the rest of the players in our thread here. If that's the case, please see my post for next steps, and thanks in advance for your help with that!

    Thanks, @PedroG333 , I enjoy a good bit of sarcasm. But I can certainly appreciate the genuine frustration behind what you've said. We don't have any updates about this yet, but as soon as we've got something to share, we'll be back in touch either here on the forum thread, or over in News & Announcements. Let me know if you've any other thoughts about this in the meantime.

    Official Response
  • ianjefferys919
    15 posts

    I spent some time and lots of angst discovering how "I" could fix this problem. When setting up the keys (PC) I set num7 as the use vehicle weapon. and deleted the old key (the one that doesn't work) It means that you have to fiddle to get the 'fire" key back to the correct uncontested spot in the "On Foot" list but it eventually enabled the turret to be fired (and the tank's main gun) just by pressing the "fire" key. It would appear that if you reallocate a lot of keys the computer becomes confused if there are too many alternatives to one key...so relocating the " use vehicle weapon" key makes it happen. BUT that may be only good for MY PC !!!!! Good Luck.

  • PedroG333
    5 posts

    @ianjefferys919 @Ubi-Thrupney @ibdreamy @evilmage93 @zakathewarrior
    Thanks for the advice @ianjefferys919. It didn't exactly work for me, but I decided to try harder to solve it and your comments helped me solve it (your comments reeally helped).

    I found a way to get the primary weapon working by looking for any key entries that had a * (star) on them and changing them untill they weren't starred anymore. This solved the problem.
    I was now able to fire the primary guns on vehicles using the left mouse button (BTW I also previously could not fire a personal weapon from a vehicle... I could draw it but it would not fire)

    I also changed some of the 'invert pitch' options on vehicles because (stupidly) they had the * (star) on them: not sure this made any difference, but I thought I'd mention it.
    Ubisoft has created a mess with these keyboard commands.

    Thanks to @Ubi-Thrupney for trying, but quite frankly the support from this forum has been very minimal. Very disappointing, but it's not the first time I have had a problem with a Ubisoft game.
    It is nearly a month since I first posted about this problem and other people also were having the same problems (let alone the people who couldn't be bothered to try and solve it here).
    I wonder if anyone had actually tried to sort this problem out, and if they hadn't, would I have got a refund on my game?
    My guess is no.... I would have been expected to pay for a product that was at worst flawed and at best a 'keyboard settings' mess. A bit like buying a car with 3 wheels and being expected to accept it.

    So hopefully now I can continue this game, which, as an aside, is a pretty empty game. Lovely map, but this game hasn't really changed since Far Cry 3 (which was the best one IMO)
    Good luck to all the other people who have this problem, lets hope this can sort them out.
    So, in closing this essay, I must again thank @ianjefferys919 for his helpful comments... maybe Ubisoft should hire him as a playtester because if it wasnt for him, I doubt this would have been sorted out.

  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Thanks very much for your insights, @ianjefferys919 , and @PedroG333 for this solution to the issue. I really appreciate you sharing it!

    I've added your comments to our investigation. If any players do give @PedroG333 's instructions a go, please let me know if you also find success, as I can pass that on as well.

    I can certainly understand the disappointment that we weren't able to produce a fix from our end yet. I'm confident that the above solutions will be helpful in getting this investigated more efficiently, so that other players don't have the same issue in future.

    Official Response
  • IHATEFOOTBALL
    9 posts

    We have done everything you've requested, but shooting with any canon or tank still doesn't work. This means I can't finish the mission and continue with the game!

  • Ubi-Mercury
    619 posts

    Hey @ihatefootball, thanks for contacting us! To clarify, which game are you referring to regarding this issue?

  • IHATEFOOTBALL
    9 posts

    @ubi-mercury It's Far Cry 6. Although since the most recent update we cannot use the game either. On startup, we get a black screen, and then it exits. The last time this happened was following the previous update. The bin_plus method worked but it has no effect this time. I have tried every other method suggested in the formus but to no avail. I notice that others are affected as well.

  • Ubi-Thrupney
    Ubisoft Support Staff 2677 posts

    Thanks very much for coming back to us, @ihatefootball - I can see you've been in touch with us on the megathread where we're tracking the black screen issue you've mentioned. As you know, it's something we're currently looking into. In the meantime, I've moved your thread into this existing one where we've been tracking this issue with the Harpoon operation, and where @PedroG333 has very kindly shared a workaround which has been successful for some players. You'll find it in this post. I understand you won't be able to try it until we've got the other issues resolved, though!

    I can see our teams are investigating the issue with Harpoon, too. Let me know if there's any other thoughts or questions about this operation.

    Official Response
  • ianjefferys919
    15 posts

    @pedrog333 Dear pedroG. I reallocated the "fire the vehicle gun" to the left click "fire" key (eliminating the "X" key). This then shows you that there is a conflict in the "on foot" key list.You then click on that vacant key space in the on foot list and all the keys are then OK. that means that while in the vehicle(s) and you press the standard left click "fire" key the main vehicle gun and turret fires. I hope it works for you as it is now good for me on PC. Don't thank me...just send money!! LoL.

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