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  • Ravzir
    Original poster 24 posts

    I've just upgraded to Windows 11. I started Origins today and I have a really annoying issue with voices: whenever a character (npc) is behind the camera the voice has a very low volume. This is especially annoying when having follow or escort quests and the NPC is walking, behind the camera and also having a conversation with Bayek. I can hear his voice fine, but almost nothing of the NPC is intelligible.

    My setup is stereo, I'm using a pair of Edifier speakers, connected to my motherboard optical output. I've used this setup for years - including playing Origins - but this issue never appeared.

    Is there anything I can do here? Has anyone else experienced this?

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  • Ubi-TheBerry
    Ubisoft Support Staff 2456 posts

    Thank you for reaching out to us with this @ravzir !

    Are you using the Stereo setting in-game?

    And have you checked your Windows Sound Settings?

    • Are your speakers set as the default output?
    • Do you have any spatial sound software enabled (Dolby Atmos, etc)
    • Are you able to test with headphones to see if the same sound displacement occurs?


    Official Response
  • Seven_Legs
    3 posts

    @ravzir
    its not just Origins, for me its also Odyssey and Immortals Fenyx rising that has no audio. Assassin's creed Valhalla works fine though.
    I have upgraded to Windows 11. All my 30 odd other games work fine.
    I tried Ubisoft support but if you don't have Facebook or Twitter then you can't do anything as the support page does not work.
    Shame really as it puts me off buying another Ubisoft game

  • Seven_Legs
    3 posts

    so, after doing a lot of searching on the internet I read someone saying that they sort of fix the audio issue.
    like me they play on 4k modern tv with HDMI cable. to get sound working on Ubisoft games, run the game if there is no sound then unplug you cable from TV and re-plug it in and the sound works. It works.
    which is ridiculous when as I have said before that I have numerous games by different companies and there are no issues.

  • Ravzir
    Original poster 24 posts

    @ubi-theberry
    After trying a lot of things, including testing other games, it seems that this issue is not isolated to Origins. BF5, Fallout 76, other Ubisoft games, all had issues here.

    I've checked and changed between all settings available in Windows and the Realtek control panel. I've also changed the inputs for my speakers( from optical to normal 3.5mm jack). Nothing helped.

    The only thing that helped was when I switched to my Hyper X USB headphones (so actually a different sound card, the one integrated in the USB cable). Everything was fixed.
    After this, I suspected that the Realtek drivers were the issue. Following this, I entered Device Manager and I manually selected the driver from the list - High Definition Audio Device (I guess this is the Windows default driver) - and everything got fixed with the audio.

    The only thing now is that I can't use the Realtek control panel anymore (not a big deal).

    So, in the end, if anyone experiences this, try doing what I did; I guess maybe in the future Realtek will release ok drivers for Windows 11.

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