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  • arhalford
    Original poster 4 posts

    I am new here so apologies if this is the wrong place to raise this issue - Unfortunately, I think it may be my fault as I think I may have gone about things the wrong way

    I had an issue with space on my PC "C" drive -and I moved the Ubisoft folder across to "D" drive to free up space. (simply "Copy & Paste") it all looked to go ok. I checked through all the folders to make sure it had all copied correctly which it had done

    I then deleted the Ubisoft folder from "C" drive and it all looks to have been successfully moved across to "D" drive but I can now no longer play Ghost Recon Breakpoint or Ghost Recon Wildlands

    I go to Ubisoft Connect which shows that both games are installed but when I click on the icons to play .....it prepares my game - seems to synchronize with cloud but then nothing else happens

    I fear I may have done something wrong when changing it over to D Drive and am now unable to play either game. Do I need to uninstall them from my PC and then re-install them or is there another Ubisoft application I need to install.

    Thinking I might have deleted something I purchased, thinking that may kick start it off but I still cannot access Ghost Recon

    Advice would be appreciated for this techno dinosaur otherwise I have wasted all that time on Breakpoint - only played it 5 days ago as well

    HELP

    Thanks


    PS I have tried to raise this point in Ubisoft Connect but there has been no reply to my "chat" for some while - thanks

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  • Ubi-Mercury
    Ubisoft Support Staff 619 posts

    Hi there @arhalford, welcome to the Ubisoft Connect Discussions! I'm sorry to hear you're experiencing issues on Ubisoft Connect. Would you please confirm if you already had Ubisoft Connect installed on your D drive prior to moving your games to your D drive?

    Official Response
  • arhalford
    Original poster 4 posts

    @ubi-mercury

    Thanks for the reply. Yes "Ubisoft connect" was already installed on my PC prior to moving the Ubisoft Folder across

  • Ubi-Keo
    Ubisoft Support Staff 3723 posts

    @arhalford It may be a case that the Ubisoft Connect launcher still has the old file path for where the games where installed and it cannot find them, however you generally get an error when this happens.

    Please check the support article here and try locating the installed games on your drive.

    However if the issue persists then I would suggest reinstalling the Ubisoft Connect launcher and your games again. However if you decide to do this then please follow the steps in the support article here and ensure you backup your local saves first. We always recommend that you install the games on the same drive that the Ubisoft Connect launcher is installed on.

    Official Response
  • arhalford
    Original poster 4 posts

    @ubi-keo

    Many thanks for this advice, I will try these solutions and see how I get on. As a matter of interest, Far Cry 6 is working, so I wonder if I have done something wrong with Ghost Recon .... but I will try your solutions first - Many thanks

  • arhalford
    Original poster 4 posts

    @arhalford Thank you for your help - I have reloaded Ubisoft Connect and Ghost Recon but it still was not working correctly, but I have managed to get the game back through "Epic Games" and it is all up and running again, so once more - thank you for your help

  • Ubi-Nacho
    Ubisoft Support Staff 1502 posts

    @arhalford Hello!

    Thank you for returning to the forums to let us know how this was resolved. We hope you'll enjoy your time playing Ghost Recon.

    Please get back in touch if you have any further questions.

    Official Response

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