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  • mtjaxs
    Original poster 2 posts

    I bought the game and add on and somehow it is saying "There is a problem authentication the ownership of the game" It has told me to contact you.
    It states it will bind to my user account *** but no go. I have unlinked from other account via Uplay the email *** but still doesn't work. Please help me I cannot play since 31.10.2021

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Nacho
    Ubisoft Support Staff 1479 posts

    @mtjaxs Hello there!

    Thank you for reaching out in regards to not being able to access Tom Clancy's The Division.

    For security reasons, your email address has been removed from your post. As this is an account related issue, we're unable to discuss your details on a public forum. Could you please open up a support ticket, so that we can investigate further.

    If you have any other questions, please let us know.

    Official Response
  • mtjaxs
    Original poster 2 posts

    @mtjaxs Hello there!Thank you for reaching out in regards to not being able to access Tom Clancy's The Division.For security reasons, your email address has been removed from your post. As this is an account related issue, we're unable to discuss your details on a public forum. Could you please open up a support ticket, so that we can investigate further.If you have any other questions, please let us know.

    I have done case not sure if i did it correctly - Steam won't help me.

  • Ubi-Keo
    Ubisoft Support Staff 3617 posts

    Hi @mtjaxs please check the support article here for more information about the error message you are receiving.

    I have also checked your support ticket, I can confirm it has been created successfully and someone from Customer Support will reply to you as soon as it is possible.

    Official Response

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