ubisoft discussions

Quick Suggestions

  • 0 Likes/6 Replies/472 Views
    neroli2015
    Original poster 2 posts

    when ever i try to open the game i get the issue `Unable to start the game. Please check that your game has been installed correctly`

    note the other games works fine





    I also did verify game files manually and didn't work

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • neroli2015
    Original poster 2 posts

    Note that i am not able to find any exe file to run the game in the game folder

  • Ubi-Froggard
    Ubisoft Support Staff 2211 posts

    Hey @neroli2015

    I'm sorry to hear that you're unable to launch the game. It's odd that there is no .exe file at all for you to run.

    I would suggest to just delete all the files and select a new download location and try downloading and installing the game again in this case.

    If you can also try to do this to a new drive, that would be something else to try, but if not, just try creating a new folder at least.

    Official Response
  • HoBenAssassin69
    2 posts

    It's the same with me, but with Watch Dogs: Legion. I have exe file, but it doesn't help. I even re-installed the game, but nothing.

  • Simplethumb
    126 posts

    Sometimes when an EXE disappears it's because your antivirus has quarantined it.

    If your AV thinks there's something dodgy about the EXE it will quarantine it every time.

    See if your antivirus has done that, if it has then remove it from there and allow the ACV folder in exceptions.

    I can't give more info than that as a lot of AV are different in how they do things.

  • Ubi-Oxavo
    Ubisoft Support Staff 605 posts

    Hello @hobenassassin69 and welcome to Discussions!

    Sorry to hear you are unable to start the game in Ubisoft Connect due to the error "Unable to start game".

    If I understand you correctly the issue occurs only in "Watch Dogs Legion" and you can still launch other games from your Ubisoft Connect Library?

    We recommend trying the following:
    • Restart Ubisoft Connect. 
    • Verify your game files. (Note that during the file verification Ubisoft Connect might trigger an update. If this is the case, please cancel the update.)
    • Press on the Update button once the verification is done.
    If this does not help, please perform a clean installation of Ubisoft Connect.

    If the issue persists after following the steps above, do not hesitate to contact us again!

    Official Response

Suggested Topics