UNSOLVED Upgrade to Win 11 changes game version and possibly leads to c0000005 error0 Likes/6 Replies/1332 ViewsOriginal poster Dice-seeR 7 posts
System reqs has no Windows 11 mentioned as supported.
Usually i use subscription to play most of Ubisoft games but not in this case. I'd decide to buy worldwide version of the game.
So i note that right after upgrade win10x64 -> win11 my game version changed from 3139893 to "unofficial".
Does it mean game wouldn't dedicated to work with OS?
Also i had no complaints before win11 upgrade now i see next:
Problem Event Name: APPCRASH
Application Name: TheDivision2.exe
Application Version: 18.104.22.168
Application Timestamp: 605991a7
Fault Module Name: TheDivision2.exe
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 605991a7
Exception Code: c0000005
Exception Offset: 000000000035f3c4
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cd10
Additional Information 2: cd1056cbfc09d6163f51c41de0d0eef5
Additional Information 3: ad6b
Additional Information 4: ad6b42fc925139df464fa443ed2449f3
Anticipating possible questions i have:
NO viruse as Bitdefender reported
NO illegal software
Perfectly health two SSD both SATA and NVME M.2
Upgraded NET.Framework and Nvidia / Chipset / BIOS drivers
Ubisoft Support Staff Ubi-Karl 781 posts
Hey @Dice-seeR , thanks for your input there and sorry to hear you're having crash issues as well.
Just as @Adrian-11 has indicated, this particular matter is something that has been concerning a few players now, therefore for that purpose, we have a dedicated thread where we also shared a little timeline to provide some transparency on the issue.
As far as troubleshooting is concerned, I do understand that the range of potential causes for the issue can be rather broad, therefore to ensure that there are no errors on your side, give the following steps a go and see if it helps.
Thank you for your continued patience and as soon as we will have further information to share, details will be posted here, in our official forums, so keep an eye!
HaywardGG 87 posts
"a few players" ????
Are you serious. What happened to being transparent. This is literally effecting everybody. I've been on Twitch streams where they've been talking about it, there are hundreds of threads on here talking about it. People are complaining about it on Twitter. " a few players " rofl!
I give up .
Ubisoft Support Staff Ubi-Milky 1408 posts
Thanks for your reply @haywardgb we know of several players that have experienced this crash to desktop issue, who have reached out to us by various means. We are still working on a fix for this and we are continuing to monitor our forums, for recent reports and any insights players can provide such as what they were doing before the crash occurred. I am sorry we have not been able to update you with positive news as of yet.
If anyone would like to send us their dxdiag file and crash logs file to aid in our investigation, you can do so via this link > https://www.ubisoft.com/en-gb/help/contact
Your dxdiag can be generated using this guide > https://ubi.li/msrxL
Your logs for Ubisoft Connect can be found here > C:\Program Files\Ubisoft Game Launcher\logs\launcher_log.txt
We will continue to pass this information on to our QA team, to help aid the investigation.