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  • Dice-seeR
    Original poster 7 posts

    System reqs has no Windows 11 mentioned as supported.
    Usually i use subscription to play most of Ubisoft games but not in this case. I'd decide to buy worldwide version of the game.
    So i note that right after upgrade win10x64 -> win11 my game version changed from 3139893 to "unofficial".
    Does it mean game wouldn't dedicated to work with OS?

    Also i had no complaints before win11 upgrade now i see next:

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TheDivision2.exe
    Application Version: 1.0.0.0
    Application Timestamp: 605991a7
    Fault Module Name: TheDivision2.exe
    Fault Module Version: 1.0.0.0
    Fault Module Timestamp: 605991a7
    Exception Code: c0000005
    Exception Offset: 000000000035f3c4
    OS Version: 10.0.22000.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: cd10
    Additional Information 2: cd1056cbfc09d6163f51c41de0d0eef5
    Additional Information 3: ad6b
    Additional Information 4: ad6b42fc925139df464fa443ed2449f3

    Anticipating possible questions i have:
    NO viruse as Bitdefender reported
    NO illegal software
    Perfectly health two SSD both SATA and NVME M.2
    Upgraded NET.Framework and Nvidia / Chipset / BIOS drivers

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Adrian-11
    876 posts

    @dice-seer

    It has been "unofficial" for all PC player since sometime in September, regardless of the Windows version.
    And we all get crashes with the error you listed here. It's not your computer or windows.
    It's the game...

  • Dice-seeR
    Original poster 7 posts

    @adrian-11 Roger that. I'll wait for some fix, thx.🤕

  • Ubi-Karl
    Ubisoft Support Staff 1501 posts

    Hey @Dice-seeR , thanks for your input there and sorry to hear you're having crash issues as well.

    Just as @Adrian-11 has indicated, this particular matter is something that has been concerning a few players now, therefore for that purpose, we have a dedicated thread where we also shared a little timeline to provide some transparency on the issue.

    As far as troubleshooting is concerned, I do understand that the range of potential causes for the issue can be rather broad, therefore to ensure that there are no errors on your side, give the following steps a go and see if it helps.

    Thank you for your continued patience and as soon as we will have further information to share, details will be posted here, in our official forums, so keep an eye!

    Official Response
  • HaywardGG
    94 posts

    "a few players" ????

    Are you serious. What happened to being transparent. This is literally effecting everybody. I've been on Twitch streams where they've been talking about it, there are hundreds of threads on here talking about it. People are complaining about it on Twitter. " a few players " rofl!

    I give up .

  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Thanks for your reply @haywardgb we know of several players that have experienced this crash to desktop issue, who have reached out to us by various means. We are still working on a fix for this and we are continuing to monitor our forums, for recent reports and any insights players can provide such as what they were doing before the crash occurred. I am sorry we have not been able to update you with positive news as of yet.

    If anyone would like to send us their dxdiag file and crash logs file to aid in our investigation, you can do so via this link > https://www.ubisoft.com/en-gb/help/contact

    Your dxdiag can be generated using this guide > https://ubi.li/msrxL: (https://ubi.li/msrxL)
    Your logs for Ubisoft Connect can be found here > C:\Program Files\Ubisoft Game Launcher\logs\launcher_log.txt

    We will continue to pass this information on to our QA team, to help aid the investigation.

    Official Response

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