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  • topic_solved Charms: collected all jewelry boxes - still some missing

    2 likes/90 replies/4386 views
    Ubi-Perseids
    Ubisoft Support Staff ubisoft:x-posts, 1112

    Hi everyone! I apologize for the delay in getting this issue fixed. Sadly, we do not have any updates to share at this time. The team is still investigating this issue, and we are still adding reports as we receive them to help with their investigation. As soon as we have any updates or more info to share, we'll be sure to update you all in this thread and also on the News & Announcements forum. Again, I am sorry for how long a fix has taken and for how frustrating this has been.

    official-response
  • BossBast1
    Original poster ubisoft:x-posts, 95

    @et4hiel you are too optimistic with the updates 😄 I would gave it like 5% chance it will be addressed. Not sure how to make it more noticable, not all are 100% completionist, so those people will never know there is a bug 😕

  • purple692022
    ubisoft:x-posts, 11

    @bossbast1 The game has reached "Ultimate Edition" and numerous patches , chances for an fix are close to 0%.
    With 5% you are very optimistic.Sadly there is nothing we can do to make this issue more visible.

  • Et4hiel
    ubisoft:x-posts, 127

    @purple692022 @BossBast1 I guess that you are both right, but still - we have paid for a full game, not for a 99.9% of it.
    @Ubi-Perseids Any news? 10 days is a lot of time, what is a progress?

  • AngusVohaul
    ubisoft:x-posts, 5

    Please tell us if it won't be fixed. It probably won't as the game has ended with Ubi based on all we've seen and heard. You shouldn't string players out. Tell them if they are wasting their time. It's the decent and honest thing to do. They spent the money and played the game. Treat them like that matters. The truth is in there. Share it.

  • Et4hiel
    ubisoft:x-posts, 127

    @Ubi-Perseids Could you please update? How long it may take for dev team to check if an item is even in game and add it - game seems pretty dead rn, so what is taking so long?

  • Ubi-Borealis
    Ubisoft Support Staff ubisoft:x-posts, 6075

    Hello there!

    I apologise for the delayed response. I'd like to reassure you all that the dedicated teams are still looking into these missing charms further. We don't yet have any updates to share from the investigation at this time.

    Please note that the Player Support team are unable to speculate on how long this investigation may take, or when any resolutions may be available. Rest assured once there is any new information available, we will let you know within the forums.

    You can also keep an eye out for any future updates within the News & Announcements forum.

    Thanks! 😊

    official-response
  • BossBast1
    Original poster ubisoft:x-posts, 95

    Hello @Ubi-Borealis,

    How is the fix going? Hope it is done, as you had month and a half to solve with.

    Thank for your response.

    PS: if you still can't provide anything new since last time, have the decency and tell us that: no, Ubisoft doesn't care about their players, and the issue won't be fixed... instead of giving us false hope. It has been 9 months since reported. I think that is enough time for this kind of issue.

    PPS: I don't wont to sound disrespecful of you, and nothing agaist the support team, but getting the same answer all the time is getting on my nerve, sorry

  • Far_Cry_Expert
    ubisoft:x-posts, 16

    Hi @BossBast1 i have the game since day one just like you, and I am also obsessed with completeness, so I fully understand this discomfort. I can assure you that Far Cry games every now and then after release and after 5 months post launch have received some new updates or at least this happened with Far Cry 5 so not all hope is lost, technically this is an insignificant bug, it shouldn't take long, the problem is I don't know if it's a priority at the moment. There are certainly other small bugs that Ubisoft will fix over time, and I hope they take the opportunity to fix this too. To date, can you assure me that you have continued to carry out the operations of the Los Bandidos and they have not given you any more rewards?

    @Ubi-Borealis You obviously keep reporting this to the team that is in charge of solving these problems, so they always remember that the problem still persists.

  • Ubi-Froggard
    Ubisoft Support Staff ubisoft:x-posts, 3590

    Hey @BossBast1

    We know that we are repeating ourselves when we say it's still under investigation etc, but we only do so to keep the post update and to show we are keeping an eye on things on the forums and let others know who may come across it without reading back through the whole thread.

    The dev teams have been putting out announcements for the last few games released when they are no longer going to be receiving updates, and that isn't the case for Far Cry 6 at this time, so we can still expect more. Whenever they do have to wrap up on the game and move on to other projects, we will be clear about that and let players know when bugs will unfortunately not be fixed.

    official-response
  • BossBast1
    Original poster ubisoft:x-posts, 95

    @Ubi-Froggard Any update on the topic?

  • Ubi-Froggard
    Ubisoft Support Staff ubisoft:x-posts, 3590

    Hey @BossBast1

    I just had a check and I'm afraid not. I know we are still expecting another major patch, but we don't know everything that will be included in it yet or a date for it. I've tried asking on our bug report for any new information but we will share news all over the forums (in the News and Announcements and on any mega threads we have open like this one) when we hear of what issues are being resolved.

    official-response
  • Far_Cry_Expert
    ubisoft:x-posts, 16

    @Ubi-Froggard Hi, I checked the post of the new update that was done on the Far Cry 6 website, I didn't read anything about this issue, by any chance do you know if it was taken into consideration, or did they give precedence to other bugs?
    Not a single post has been made here on the forum about the bugs fixed with the new update, usually @Ubi-AtomicMan and @UbiKoality always do them.

  • purple692022
    ubisoft:x-posts, 11

    @Far_Cry_Expert Hello, There is something fishy with this update , they tell us nothing about fixing any bugs only they added a New Game+ and a Completionist aid on the map that has bugs on its own
    (on the Esperanza region it shows 14/15 Libertad crates even if I found all of them)
    And with all that they expect us to buy a new DLC 'Lost Between Worlds'
    When Hell Freezes Over I am going to buy that DLC or other UBISOFT product.

  • Ubi-MrM
    Ubisoft Support Staff ubisoft:x-posts, 4015

    @Far_Cry_Expert @purple692022 Hi !

    I've taken note of your question regarding the Issue as well as your feedback, and I'm sorry to hear that the Issue is impacting your experience !

    @Far_Cry_Expert As the update added the completionist aid feature, can you check on the map if there are any jewelry boxes shown ?

    @purple692022 In addition to the features you're referring to, the update also included multiple fixes, and you can check the detail in the patch notes.

    Regarding the Issues you mention with the New Game+ features and the Completionist aid, I invite you to create a dedicated thread with screenshots / videos of the Issues, which will help our investigation.

    As for the missing Libertad crate, I invite you to provide us with a screenshot of the Completionist aid feature showing the missing crate and its area.

    Don't hesitate to let us know if you have questions, or for any other Issues !

    official-response
  • purple692022
    ubisoft:x-posts, 11

    @Ubi-MrM Hi ! Thank you for the quick response. I missed the page regarding the patch notes (I was searching for it in the wrong place : News & Announcements) thank you for the right link.
    I am sad to tell you that the Life Is Shell Charm bug was not fixed and on the map with this new feature Completionist aid there are no new jewelry boxes shown.
    While I was searching for every Libertad crate from the Esperanza region somethig wonderful happened when I reached the fifth crate location it appeared on the map and it was closed and
    now I have 15/15 Libertad crates.It was not on the map until I reached it's location SW of El Pesidente Square.
    Now I have all provinces at 100% but that is not quite 100% , it is missing the weapons Charms.Maybe the game developers consider them to be insignificant but why did they put them in the game then ?

  • Ubi-Akatsirin
    Ubisoft Support Staff ubisoft:x-posts, 859

    Thanks @purple692022 for your reply and the update !

    Do you have any other charms that appear to be missing other than the Life Is Shell Charm, or is it the only one?

    official-response
  • purple692022
    ubisoft:x-posts, 11

    @Ubi-Akatsirin Hi !
    The only charm that I do not have is Life Is Shell and it is not in any jewelry box nor in the Yaran storyes , Operations or Bandido Operations.I have searched everywhere for it.
    There are other users that do not have it and to be honest nobody can prove that he found it.It is an issue reported long ago and with this new patch our hopes for fixing this bug are gone in the wind.
    Thank you for your interest in fixing my problems. I am glad that I found the last Libertad crate after you told me to make pictures of this issue.
    I wish you all the best.

  • Ubi-TheBerry
    Ubisoft Support Staff ubisoft:x-posts, 5393

    Hey there @purple692022,

    I've passed on the report you've shared here already, thanks for this and I'm glad to see you found the last crate too!

    official-response
  • Far_Cry_Expert
    ubisoft:x-posts, 16

    @Ubi-MrM The reason why this thread was opened is that from day one two weapon charms maquina clasico and life is shell cannot be unlocked., The Maquina Clasico charm has only been fixed for new players who create a new game, for players who have had the game since day one, the issue has not been fixed. the Life is Shell charm however is still nowhere to be found.
    I found all the jewelry boxes in the map, and none had these charms in them, now I realize that for new players this is easier to fix because you just arrange the jewelry boxes so they can hold those two charms. With players having already found all the jewel boxes, there are two solutions, either put them as rewards for Los Bandidos operations or have them directly unlocked in the players inventory, but a solution must be found.
    So if you could kindly specify this in the report it would be great, pointing out that it's a problem since day one, and that there have been 6 big updates to fix it. Give me this christmas present by sending this message directly to the team, maybe it can be useful for them.
    Thanks in advance for your work!

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