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  • Bluarachnia
    Original poster 1 posts

    Trying to install assassins creed valhalla on xbox one, will work off-line but will not download update to play online, constantly met with message "You need this update, but we can't get it at the moment. Try again in a while. (0x8b050033)"

    Have corresponded with Microsoft xbox one support and they're forwarding to internal review, and now I would appreciate ubisoft help

    EDIT: List of things Microsoft support asked me to do:

    • Power-cycle my console
    • power-cycle my router
    • soft reset of the console
    • remove my xbox account and then power-cycle the console
    • hard factory reset of the console
    • uninstall and reinstall the game (game would install but the update wouldnt attempt to download)

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  • Ubi-Orion
    Ubisoft Support Staff 800 posts

    @bluarachnia

    Hey there.

    Sorry to hear about this.

    This error usually means that Xbox servers are undergoing maintenance, if this error is occurring outside of server maintenance we would have advised similar troubleshooting to the steps you've already been offered via Microsoft Support. There is currently no known widespread issues on our end for downloading the game and/or updates for it but I will keep an eye out for more reports of this. I hope you're able to get this resolved via Microsoft Support if you haven't already done so.

    Official Response
  • HenryXbox80
    1 posts

    Hi,
    I had the same problem and i contact Microsoft Support service (https://support.xbox.com/) and they fixed the problem, basically what you need to do is install the game from the XBOX app from your cell phone having the disc on the console (cancel the installation from disc when is on queue). To launch the XBOX app on your phone you need to link to your main console and search the game on the catalog, after this select the option "install on the console" and that's it; you'll be able to see on the console queue 117GB for the game installation instead of 43GB from the disc. Hope you help on this or any further information call the Microsoft Support service,

  • Ubi-Nacho
    Ubisoft Support Staff 977 posts

    @henryxbox80 Hey there!

    We appreciate you getting in touch here to let us know what worked for you.

    Hopefully if any players experience a similar issue, they will be able to follow the steps you've given here to resolve the issue.

    Official Response

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