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  • GRANDSCRUB
    Original poster 2 posts


    I've had this problem 6-9 weeks ago i think. I've uninstalled re-installed on steam and i bought the game again on epic games and it still didn't work, and I've factory reset my PC and it still dosen't work its just permanently stuck on this screen.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 3617 posts

    Hi @grandscrub and welcome to the forums.

    I'm sorry to hear that your game is crashing on launch.

    Can you please go through the PC troubleshooting steps in the support article here if you haven't already done so as there have been known to help resolve issues such as games not launching, crashes, freezing and FPS drops.

    However if you have already tried those steps or they do not resolve the issue then please let us know.

    Could you also confirm which version of Windows you are using.

    Official Response
  • GRANDSCRUB
    Original poster 2 posts

    @ubi-keo I've already tried the troubleshooting on that page and im running windows 10

  • Ubi-Keo
    Ubisoft Support Staff 3617 posts

    @grandscrub Thanks for confirming which version of Windows you are using.

    I'm sorry to hear that the troubleshooting has not resolved the issue.

    I have created a support ticket for you so that our Customer Support team can investigate this further.

    To access your support case go to the Ubisoft Support website and login to your account. Once you are logged in there will be an option to 'see all cases' just below your avatar on the left hand side of the screen.

    Can you please go into the case and attach your system files, dxdiag and msinfo.

    Official Response

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