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  • DerellLicht
    Original poster 7 posts

    I got this through Epic; played for awhile (1d 14h per Epic's data), then uninstalled it.
    This was a few months back.

    Now I went back and re-installed it, ran first time and Ubisoft downloaded a large update to the game, then displayed "Play",
    but when I click Play, it opens the AC:V logo screen, initializes, then just sits there with a spinning circle, essentially forever (actually, I only left it spinning for 20 minutes, but that should be sufficient).

    I tried the following fixes with no effect:

    1. put Ubisoft offline
    2. ran Verify Files; all verified fine.


    Is there a fix for this??

    My system:
    Windows 10 Pro 64-bit, all drivers/files updated
    NVidia GTX 1070 Ti, current drivers
    CPU: Ryzen 7 3700X
    Install disk: Samsung 980 Pro, PCIe4 NVMe interface, plenty of free disk available
    32GB DRAM, 18GB free

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  • DerellLicht
    Original poster 7 posts

    I got this through Epic; played for awhile (1d 14h per Epic's data), then uninstalled it.
    This was a few months back.

    Now I went back and re-installed it, ran first time and Ubisoft downloaded a large update to the game, then displayed "Play",
    but when I click Play, it opens the AC:V logo screen, initializes, then just sits there with a spinning circle, essentially forever (actually, I only left it spinning for 20 minutes, but that should be sufficient).

    I tried the following fixes with no effect:

    1. put Ubisoft offline
    2. ran Verify Files; all verified fine.


    Is there a fix for this??

    My system:
    Windows 10 Pro 64-bit, all drivers/files updated
    NVidia GTX 1070 Ti, current drivers
    CPU: Ryzen 7 3700X
    Install disk: Samsung 980 Pro, PCIe4 NVMe interface, plenty of free disk available
    32GB DRAM, 18GB free

  • Ubi-Milky
    Ubisoft Support Staff 1359 posts

    Hello @derelllicht thanks for getting in touch with us about this disappearing play button.

    Thanks for letting us know what you have tried so far, I have three suggestions I would like you to try, which I think may resolve this for you >

    1.Use the locate game tool in our launcher, to reassociate all of the game files so Ubisoft Connect can find them. To do this, follow this guide, then restart the launcher >
    https://www.ubisoft.com/help?article=000065557

    2.Delete Ubisoft Connects cache folder, after first backing it up on your desktop. Please see this guide for how to do this >
    https://www.ubisoft.com/help?article=000061966

    3.Should the above step not solve the issue after restarting the launcher, please reinstall Ubisoft Connect and completely reinstall it

    Official Response
  • DerellLicht
    Original poster 7 posts

    Update: After waiting a day to get no help with this, I uninstalled the game, completely deleted all references to the game in various folders, then reinstalled, and disabled both antivirus and MSI Afterburner before running it, but I get the exact same issue...
    Game logo displays, with a spinning circle in lower-right corner, but nothing else every happens...

  • DerellLicht
    Original poster 7 posts

    @ubi-milky Hi!! Thank ye for the prompt response!!
    Okay, here's my initial results:

    1. for your item 1, I do *not* see a DOWNLOAD tab, I just see PLAY... I *did* see DOWNLOAD when I went to re-install today, and that other link was below it, but I just re-installed.
    2. For item 2, about clearing cache, I get "404 - page not found" ...


    Other notes: I also saw a page that recommended disabling programs such as MSI Afterburner, so I tried disabling anti-virus *and* MSI Afterburner, but these changes did not effect this issue in any way.

    I am now trying your third solution, to reinstall the Ubisoft software...

  • Ubi-Milky
    Ubisoft Support Staff 1359 posts

    Thanks for the reply @derelllicht

    I'm sorry you received a 404 error for step 2 (deleting the Ubisoft Connect cache). Does this link work for you instead? >
    https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/emptying-the-cache-of-ubisoft-connect/000061966

    Official Response
  • DerellLicht
    Original poster 7 posts

    @ubi-milky
    it runs... It Runs.... IIIIIIIIIITTTTTTTTTTTTT RRRRRRRRRRRRRUUUUUUUUUNNNNNNNNNNSSSSSSSSSS!!!!!!!!!!
    HAH!!! Step 3 worked!! Uninstall/reinstall Ubisoft software was what I needed, not the game software...

    ThankYouThankYouThankYouThankYouThankYou !!!!

    ahhhh... all is good...

    Thank you very much, Master ubi-milky !!
    May you have a joyful and colorful year!!!!

  • DerellLicht
    Original poster 7 posts

    @ubi-milky I hope it is okay for me to re-open this ticket again...
    Although I had previously gotten the game to work by re-installing Ubisoft Connect, when I go back now and try to continue playing,
    I again am having the same problem that I had before; the game just hangs on that first loading screen, and never progresses.

    This time I tried deleting the cache as you recommended, but that did not affect the issue.

    well, okay, I simply re-installed Ubisoft Connect, right over the top of the existing copy, and now it loads just fine.
    I don't understand this, but it works, so I'll just do that from now on, when this issue recurs...

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