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  • Locked SOLVED [RESOLVED] [16 Nov, 2021] [PC] Game won't launch / Black screen at launch following hot fix | POST HERE

    43 Likes/913 Replies/20674 Views
    einfiisch
    4 posts

    Still not working, give us the option to do a rollback if you not able to fix the problem.
    Its very embarrassing what's going on here. Shame on you!!!

  • Burner90909
    2 posts

    These guy seem like a bunch of amateurs........not even a message or e-mail that there might be a problem after updating the latest patch that renders your game useless!

  • Suohirvio
    3 posts

    I haven't seen even any patches. The game just stopped working yesterday..

  • Locutus_0f_Borg
    2 posts

    Reinstalled the game / rebooted the sytem / updated all possible drivers - no luck

  • Th_anty
    1 posts

    exactly the same problem here...

  • Ottolexius1987
    4 posts

    Same here game isnt launching after latest update verified the game files but still nothing 😕

  • LazyCyberCat
    1 posts

    Same problem, worked fine without today's update.

  • Ambro05
    28 posts

    One more question to Ubisoft: when we could report bugs by support? Now chat is off so I can't do it. I foun a few bugs, i think you too but I know that it doesn't bother you so I'd like to report it.


  • TxTundra
    13 posts

    @ambro05 There's a difference in DL sizes based on what version you purchased, if you have DLC and Season Pass.

    @DjKamo . . . . Nope. Same issue. Either crashes or remains a black screen without crashing. Can't swap tasks and use Taskman to kill it so the only option is to log off/log on. The debug log has far too many different issues to list but the end result in the log is this:

    [1117/105258.794:ERROR:gpu_process_host.cc(1002)] GPU process exited unexpectedly: exit_code=-1073741205
    [1117/105258.794:WARNING:gpu_process_host.cc(1316)] The GPU process has crashed 6 time(s)
    [1117/105258.794:ERROR:browser_gpu_channel_host_factory.cc(160)] Failed to launch GPU process.
    [1117/105258.809:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.

    The log continues to just add this line over and over:

    [1117/105301.230:ERROR:network_service_instance_impl.cc(331)] Network service crashed, restarting service.

    Far Cry 5, New Dawn and The Division 2 are all working without crashes......................

  • saem__
    6 posts

    @locutus_0f_borg i've done the same steps with the same result. The game just wont start.

  • ArcDucK
    1 posts

    yeah couple days ago came really large update.. before it game worked nice.. the large one made colours to go haywire and game started to crash on some videos.. Until finally crashed so i could not continue on game compleation on 54%
    today 17.11 there were new update and not game does not even start. it flashes fastly something when it should jump on the game but the screen shuts down instanly so cant see what it reads.

    so atm.. game does not even start. tryed to verify the files does not help..

  • TillWiedii
    1 posts

    @yodacki got the same problem 😞

  • TxTundra
    13 posts

    @arcduck . . . Exactly what mine is doing. I'd like to know what the content of the quick flash is.

  • blaveed
    2 posts

    One awsome update ^^ Game wont lunch...just like yesterday...

  • doggyhooch
    2 posts

    Same for me, game crashes on splash screen.

  • SinemuT
    1 posts

    Game just updated and won't start, nothing happens after clicking PLAY button. please help us

  • saem__
    6 posts

    I have the strange feeling that no Ubisoft Game on PC works right now. I tried to start Ghost Recon Breakpoint and the game showed the same behaviour as FC6. The loading screen was there but the game just did not start.

    Only Anno 1800 did start on my PC. Maybe there is a problem with the launcher itself.

  • AlphaMaestro10
    1 posts

    @ubi-thrupney when this should be repaired?

  • metasynapse_
    21 posts

    @sinemut yeap. They will help "in a couple of days". So...stay tuned 😉

  • yodacki
    6 posts
    [ 9768] 2021-11-17 18:12:56   [ 7848]   INFO    GameStartPipe.cpp (82)              Starting game session.      
    [ 9768] 2021-11-17 18:13:00   [ 7848]   INFO    ApiProcessConnection.cpp (123)          Game with process id 10036 connected.
    [ 9768] 2021-11-17 18:13:00   [ 7848]   INFO    ApiProcessConnection.cpp (134)          Game with process id 10036 has been started with product id 5266 (branch: 'default').
    [ 9768] 2021-11-17 18:13:00   [ 7848]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 10036 connected (API version: 2.8.0).
    [ 9768] 2021-11-17 18:13:00   [ 7848]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 10036 not found
    [ 9768] 2021-11-17 18:13:01   [ 7848]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 10036 connected (API version: 2.8.0).
    [ 9768] 2021-11-17 18:13:01   [ 7848]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 10036 not found
    [ 9768] 2021-11-17 18:13:05   [ 7848]   INFO    ApiProcessConnection.cpp (294)          Game with process id 10036 disconnected.
    [ 9768] 2021-11-17 18:13:05   [ 7848]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 10036 disconnected.
    [ 9768] 2021-11-17 18:13:05   [ 7848]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 10036 disconnected.
    [ 9768] 2021-11-17 18:13:06   [ 4368]   INFO    StartView.cpp (820)                                
    [ 9768] 2021-11-17 18:13:06   [ 4368]   INFO    StartView.cpp (820)                                


    @Ubi-Thrupney There are entries in the launcher_log.txt file as above. Every time I start the game. Thought maybe DataOverlay.cpp was the problem. I found out that in some Ubisoft games the solution was to disable the overlay in the Ubisoft Connect settings. I tried it this time. It had no effect. The game still doesn't work.

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