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  • boer24
    Original poster 9 posts

    Ive been playing this game for awhile and decided to check which trophys im missing for platinum. The following 4 trophys i did not unlock, but ingame progress says im 100% done with story and stuff. Any help be nice, since im a bit confused about this and dont see any reports on internet about these trophys being bugged.
    -Season Ticket
    -State of the Union
    -Into the Wilderness
    -Project Management


    PS: I just did the strongholds on story...just in case i only did them on higher modes (which would be weird but ok), but sitll nothing. And all projects finished regarding the prject management trophy 😕

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  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello @boer24 thank you for letting us know these trophies have not been unlocked for you on PS4.

    It may be that the unlock conditions have yet to synchronize with our server, as a workaround we would advise some basic connectivity troubleshooting on your platform, and afterwards, try to complete one of the requirements of the trophy again, a second time if able >
    https://www.ubisoft.com/help?article=000064010
     
    Whilst we are unable to unlock trophies on other platforms for players, I will make a report into this and attach your save file, so that our QA Division team will be aware of this, and we will keep checking for any other reports of these trophies not unlocking.

    Are you able to provide proof in the form of screenshots, that show you have definitely met the requirements for each trophy and link us to an image?

    Official Response
  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Further to my last message @boer24 can you let me know if your character used the boost mechanic to get to a higher level, quicker?

    Official Response
  • boer24
    Original poster 9 posts

    @ubi-milky Hey @Ubi-Milky ,

    No, I did not use the boost. And I did try to do the stronghold again on story and other modes and nothing popped.
    Some photos you requested, since i got no clue how to get screenshots from ps4 to the net 🙂

    https://ibb.co/RHq3GNq: (https://ibb.co/RHq3GNq)
    https://ibb.co/WvHXFP3: (https://ibb.co/WvHXFP3)
    https://ibb.co/2Pxm9dN: (https://ibb.co/2Pxm9dN)
    https://ibb.co/99YsBzS: (https://ibb.co/99YsBzS)
    https://ibb.co/L5tJVvt: (https://ibb.co/L5tJVvt)
    https://ibb.co/jwCfYnv: (https://ibb.co/jwCfYnv)

    As you can see I still own the booster, so never used it.
    PS: Its been over a year ago, so i dont clearly remember it, but i think i did got help during the stronghold missions. I could be wrong, but i can recall i called for backup and some high level helped me. Could that be the reason?
    You need my psn-id?

  • Ubi-WheelyDuck
    Ubisoft Support Staff 861 posts

    Hey @boer24,

    Thank you for the images you shared and your update regarding the boost.

    Can I just check if you have already followed the connection troubleshooting steps Ubi-Milky provided? These steps help ensure the best possible connection.

    Many thanks,

    Official Response
  • boer24
    Original poster 9 posts

    @ubi-wheelyduck

    Yes, but didnt help. Im confused tho, normaly when i get a glitched trophy, theres something to be found on the internet...but with all 4 theres nothing to be found.
    Also annoying I shouldve unlocked these about a year ago, so i cant really remember what i mightve done wrong. 😕

    PS: ive tried doing weekly/daily projects from theater and campus, but that didnt work either for the project management trophy.

  • Ubi-Nacho
    Ubisoft Support Staff 1486 posts

    @boer24 Hello!

    Thank you for confirming you've followed these steps, and for providing this additional information for us. We've passed these details on to the game team and we'll be in touch if we require anything further. We'll be sure to update you once we have more news to share on the issue. Apologies for any inconvenience.

    @carlosart1989 Hi there.

    We appreciate the feedback on adding teammate AI and additional weapons! We can certainly pass your comment on to the team for consideration. In future, you can create your own thread for feedback in our General Discussions area. We're happy to see the enthusiasm for The Division!

    Official Response
  • boer24
    Original poster 9 posts

    @ubi-nacho

    has there been any update/news about my trophy problem? Really annoys me I cant platinum this game cus of these 4 bugged trophys.

  • Ubi-Auron
    Ubisoft Support Staff 95 posts

    Hey @boer24! Sorry to hear you're still experiencing problems with achievements. I don't have any updates for now, but could you please provide a screenshot showing your character in the character selection screen in order to investigate further? Thanks!

    Official Response
  • boer24
    Original poster 9 posts

    @ubi-auron

    Took a bit longer than i wanted, but here ya go:





  • Ubi-Akatsirin
    Ubisoft Support Staff 405 posts

    Hey @boer24 !

    Thanks for the update with the picture !
    I can see your character was boosted to level 30. We did hear from the dev team that confirmed that some achievements can't be unlocked by boosted characters, and it's the case for the four trophies that are still locked for you here.



    Official Response
  • boer24
    Original poster 9 posts

    @ubi-akatsirin No its not boosted. I still have the boost....never used the boost.
    Started my char from lvl1 to lvl40

  • Noxious81
    796 posts
    (...) I still have the boost... (...)


    The boost is available for every new character. So still being able to boost a new character sadly isn't a hard proof for not having used it on another character...

    (...) No its not boosted. (...) Started my char from lvl1 to lvl40


    While I do believe that you know whether you played your character from the intro at level 1 to the "old endgame" and the World Tiers at level 30 to level 40 during WoNY – the game still says otherwise:



    This exact portion of your screenshot tells us, that the game thinks this was a boosted character. So even if this is not the solution, this is at least a clue...

  • boer24
    Original poster 9 posts

    @noxious81

    Well then the game is dumb, i played every level manualy and never boosted.
    Ubisoft should be able to tell if i boosted or not and will see themselves......so this is clearly a BUG caused by buying the division+ny pack.


  • boer24
    Original poster 9 posts

    @Ubi-Akatsirin

    Can see I can still boost my char.



    Also if i had boosted my char, i wouldnt be able to hjave 100% sidemissions.


  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello @boer24 thanks for the reply, I am afraid as your menu shows you owning the Level 30 boost and also as having a 'boosted character' on the character selection screen, we are unable to report this as a bug.

    Please note, that Ubisoft do not actually have the ability to unlock any PlayStation Trophies or Xbox Achievements regardless and I do not believe Sony or Microsoft support assist with trophy unlocks either.

    The only thing we can advise you to do at this point if you still wish to unlock these PSN trophies, is to restart the main campaign again, with a new character without any Boost activated.

    Official Response
  • boer24
    Original poster 9 posts

    @ubi-milky
    Well me and my friend both have same problem and we played the game from lvl1 to lvl40 and he doesnt even own the booster (and im 1000% sure i never touched it either, since i would never have 100% sidequest as ive shown in picture if i did boost).

    But ok, thanks but no thanks sadly 🙂

    Have a good one, but im out!

  • Ubi-Gizmo
    Ubisoft Support Staff 2143 posts

    Hey there @boer24, thanks for getting back to us. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that this may have caused.

    If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

    Official Response

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