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  • Mual12345
    Original poster 1 posts

    Hi Division 2 Team / Ubisoft,

    I recently purchased a new monitor that is able to run at 165 Hz.
    However, due to not having any display port available, I'm connecting to the screen via HDMI which is able to run 144Hz for now.
    Anyway, my system went into BSOD immediately once I launch The Division 2.
    Error message as follow: VIDEO SCHEDULER INTERNAL ERROR

    How can I attach the logs here?

    Looking forward to hearing from you soon.

    Thanks.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-WheelyDuck
    Ubisoft Support Staff 861 posts

    Hey @mual12345,

    Sorry to hear that you encountered this blue screen when using your new monitor.

    Can I check whether you encounter the same issue at other refresh rates?

    In this case it would be great to take a look at your DxDiag and MsInfo files so we can investigate the cause further, to send these to us I have opened a case for you, you can use this link to access your cases.

    Any trouble just let us know

    Official Response

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