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  • nickwwood
    Original poster 3 posts

    Dear Ubisoft Sir or Madam,

    I recently purchased a game from the Ubisoft store (Anno 1800 Complete 3 year edition). I was charged on my credit card but have not recieved the game and have not recieved any confirmation of my purchase. Evidence of my card being charged is shown on my open support ticket [redacted]. Please help with my purchase, I would like to recieve the game that I paid for.

    Regards,

    Nicholas


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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • nickwwood
    Original poster 3 posts

    @nickwwood

    found out from my bank the money has not been claimed by the merchant, can you sort it out please as the game is on sale and don't want to miss the chance

  • Ubi-TheBerry
    Ubisoft Support Staff 2885 posts

    Hello @nickwwood ,

    I've amended your post to remove the case ID for privacy purposes.

    As purchase queries involve checking your account and purchasing history, we're unable to assist with these queries via our public forums.

    As you already have a Support Ticket open, please allow us some time to get back to you via this case and we'll assist you via that channel.

    In the meantime I'll be locking this thread so please direct any more queries to your case relating to this.

    Thank you!

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