Locked UNSOLVED Purchase Issues - Credit Card Charged, Game Not Received0 Likes/3 Replies/53 ViewsOriginal poster nickwwood 3 posts
Dear Ubisoft Sir or Madam,
I recently purchased a game from the Ubisoft store (Anno 1800 Complete 3 year edition). I was charged on my credit card but have not recieved the game and have not recieved any confirmation of my purchase. Evidence of my card being charged is shown on my open support ticket [redacted]. Please help with my purchase, I would like to recieve the game that I paid for.
Ubisoft Support Staff Ubi-TheBerry 2456 posts
Hello @nickwwood ,
I've amended your post to remove the case ID for privacy purposes.
As purchase queries involve checking your account and purchasing history, we're unable to assist with these queries via our public forums.
As you already have a Support Ticket open, please allow us some time to get back to you via this case and we'll assist you via that channel.
In the meantime I'll be locking this thread so please direct any more queries to your case relating to this.