UNSOLVED starter pack Drop on twitch1 Likes/17 Replies/158 ViewsOriginal poster Herox_Dab 1 posts
i didnt receive starter pack Drop on twitch yet
Ubisoft Support Staff Ubi-Viral 2311 posts
Hey! Thank you both for getting in touch about the packs from Twitch.
Please be aware that it can take up to 5 days to get them.
If you have not received them after this amount of time please let us know.
Lordunknown 2 posts
5th day but I did not receive a drop
Ubisoft Support Staff Ubi-Karl 1501 posts
Hey @Lordunknown, thanks for the update there.
Apologies about the slight confusion however as far as drops go, I would just like to clarify that it can take up to 5 days for drops to be received after campaign ended, which is 22nd of November.
Should content remain missing after the period, let us know!
Anykeyer 171 posts
It is supposed to be added to your ballance when you enter HQ. Simply launching the game isnt enough.
If entering HQ doesnt help try to force "shop content sync". Approach
rip offfar and beyond tent, start CC buying process but cancel it when game opens uplay overlay or console shop.
Ubisoft Support Staff Ubi-Nacho 1479 posts
@mr-t-magnum Hi there.
Thank you for updating the thread on this. Sorry to hear about your infinite load, which in turn lost you access to the Twitch drop after force closing.
To help prevent this from happening in future, we'd like to suggest trying our PC technical troubleshooting and connectivity troubleshooting. These two guides go hand in hand when it comes to resolving issues with loading for online titles.
If you have any further technical difficulties, or if the infinite load becomes more frequent, please reach out to us and we'd be happy to help.
@ubi-nacho This comment...after 5 Days...is absolutely useless! Not a breath better than no comment! I could expect an answer like...we could verify the issue which affects some player on PC and send you for this time a new code...but on this platform this is wishful thinking. My PC doesn't have technicial issues or connection problems. Regarding the Crew 2 it's redicolous what steps are needed to get a green NAT in the game (and I managed it after a while a year ago...) without enable UPnP... Don't tell me anything about technicial/connectivity troubleshooting...I'm a technician and I was working for 20years in Support!
Hello @mr-t-magnum ,
Thank you for getting back to us.
On occasion, a less then perfect connection to the game's servers prevents some additional content being delivered / activated in-game which is why we may suggest these steps to players.
We cannot issue codes via the public forums and would need to investigate your account further to continue with this.
If you could please create a direct ticket by reaching out to us via our Support Site, Facebook or Twitter, we can continue to investigate this case with you.
Thank you for your understanding.
@ubi-theberry Than name it Public Forum only...and not Player Support. I already ceate a "Ticket" in the "other" Player Support because why easy when it will not work complicated...where I'm sure what will be the result...the result that I'm an Eco-Terrorist who wasted Energy and time for nothing. I'm willing to admit I'm wrong...but mostly it doesn't look like it...not for easy helping in this or other games, not for uncomplicated fix issues...not. Trustpilot.com...
Hey @mr-t-magnum ,
We offer support via our forums for a number of issues, however in some instances we need to look into player's accounts to check for things, such as missing content in your case.
In these instances, for the safety and security of player's data and information, we kindly ask players to contact us directly as we don't want any personal information being made available in a public space.
I can see we're already in contact with you via your case, so if you could please direct any further queries relating to your case to your open ticket, we will be more than happy to assist you there.
@ubi-theberry I agree...but if the case is clear it would be a lot easier and less frustrating for the players and you to create automatically a ticket with all required stuff that you need in "one" step. As I wrote...I'm willing to admit I'm wrong...and for this case I am. A bit too complicated for this case but I get the CC 2times splitted in the game. Thanks!
Thank you for your feedback on the forums / ticket creation system @mr-t-magnum , we'll ensure this is passed onto the relevant teams in future.
Hopefully we're able to reach a resolution via your case and if there's anything more we can help with, please let us know!