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  • Glottiz
    Original poster 2 posts

    Hi, recently upgraded to the new i7-12700K CPU. As you (Ubisoft) should be aware, your DRM is causing Valhalla and some of your other games to not work on Intel's 12th gen CPUs. Is there any ETA for when the fix will arrive? These CPUs launched almost a month ago and still nothing. I'll have to ask for refund if the game isn't playable for me...

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  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Hey there @Glottiz - welcome to the Discussions forums! I am sorry to hear that you are unable to launch Assassin's Creed Valhalla due to using one of Intel's new 12th gen processors.

    We are aware of a DRM issue with some of our games, including Assassin's Creed Valhalla, when running on Intel’s 12th Gen processors. We are working with Intel to produce a fix, with more information available at the following links:


    On the first of the aforementioned pages, Intel has shared an official workaround. Please be aware, however, that this workaround involves modifying settings within your PC’s BIOS. Incorrect modification of BIOS settings can cause serious damage to your system, including irreparable loss of system functionality. As such, if you choose to try the workaround, to ensure the safety of your system, we strongly recommend that you contact Intel and your Hardware Manufacturer directly for assistance with completing the steps involved.

    We'll keep you and all other affected players updated with regard to a formal fix here on the forums, and via our other official Ubisoft channels. Thank you for your understanding in the meantime.

    Official Response
  • Glottiz
    Original poster 2 posts

    @ubi-woofer Hi, thank you for response. I know about BIOS workaround, however my motherboard manufacturer Asus hasn't released a BIOS update with this compatibly mode yet. It's supposed to come out some time in the future. Regardless, I'm waiting for official game update from Ubisoft so I don't have to rely on BIOS workarounds. Hopefully it happens sooner rather than later.

  • Ubi-Oxavo
    Ubisoft Support Staff 706 posts

    Hello @glottiz and thank you for getting back to us. As for now we don't have any updates. We'll share more information as soon as we have it. Thank you for your understanding while the team continue to look into this! 

    Official Response

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