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  • Mattstralia
    Original poster 2 posts

    Hello,

    I have tried to submit a support case but the contact us page for en-US appears to be broken. Everytime I select a category the submit case button disappears and changes to chat only, but chat is never available. So if a Ubi rep could please provide me a way to submit a case, or submit this, or offer help, that would be appreciated 🙂

    Every time I go to the settlement in Valhalla I always get a lot of audio issues. Usually in the form of distorted audio with pops and squeaks.
    Since the Oskoreia this issue is much worse and at times dialogue is missing or the audio just cuts out completely.
    Also since the festival started I am getting a lot of game crashes while in the settlement.

    I have confirmed that the Xbox audio settings are fine in other games and have also tried using PCM Stereo, DTS, DTSX, Dolby, Atmos, etc to see if that helps.
    I have confirmed that audio issues only exist in AC Valhalla. I have cleared the Xbox cache, reinstalled the game, and ensured all updates are applied.

    This Oskoreia is effectively unplayable for me unless I rush for 5-10 minutes and I will miss out of the rewards.

    I have seen a lot of reports of similar issues on the Valhalla subreddit but haven't seen any response or upcoming patch notes relating to this.

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  • Ubi-Oxavo
    Ubisoft Support Staff 264 posts

    Hello @Mattstralia and Welcome to Discussions! I am sorry to hear you are experiencing audio issues and crashes in the Oskoreia festival cinematics.

    Could you please go through the Xbox troubleshooting even I know you've mentioned you completed the basic troubleshooting, but just want to make sure you performed all the steps described in the article.

    I would like to inform you that the development team has been made aware of this issue of the poor audio quality in the Oskoreia and they are currently investigating it. Once additional information becomes available,  these will be shared in the News & Announcements forum, so please check here for the most up-to-date information.

    In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations. 

    Could you also send us a video of this issue, please? 

    We apologize for any inconvenience, and thank you for your patience and understanding while we work to resolve this issue.

    Speaking about your inability to submit a case, I was trying to reproduce the issue on my side and the submit button appeared. As live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer.

    Official Response
  • Mattstralia
    Original poster 2 posts

    @ubi-oxavo
    Hello, thanks for that information.

    I can confirm that the Xbox troubleshooting has been double checked and I have uploaded some videos for you. Unfortunately I had no way to capture a complete crash of the game on video, but it happened in between the two videos below.

    My latest save is on the cloud and does have the icon. I hope this information helps resolve this 🙂


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