UNSOLVED cant fin the game in library0 Likes/2 Replies/58 ViewsOriginal poster nome.idk 1 posts
i bought assasian creed valhalla and it dosent show up in my library even tho it says its there. and the money has been taken of my card
Ubisoft Support Staff Ubi-Oxavo 783 posts
Hello @nome-idk and thank you for contacting Ubisoft Support!
Sorry to hear game is not appearing in the library. Could you please provide us with more details regarding your purchase, was it purchased from Ubisoft Store or from the official retailer? Is it digital or physical copy?
Have you tried to log out from Ubisoft Connect and log in back applying administrator rights? If you have not tried this yet, I would kindly ask you to do give it a try and see if it solves the issue. Should the issue still persist, you are welcome to reach out to us privately to discuss this further.
Please let us know if you need any further assistance or have additional questions.