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  • xRydellx
    Original poster 6 posts

    I completed the Levantine Brotherhood community challenge but don't appear to have received the reward. It says it's claimed, but I had no icon pop up on screen to say I received the reward as I usually would and there is no tattoo sitting in my inventory.

    I saved and closed the game before reloading and it still didn't appear. As I'm questing in the world, I haven't been able to visit my settlement to check if the tattoo has just appeared, but since that's not the way it usually works, I'd be surprised if that was the answer.

    I haven't seen any other complaints online about this, so assume it's not a common issue. I play on PS5.

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  • Ubi-Oxavo
    Ubisoft Support Staff 255 posts

    Hello @xrydellx and thanks for getting in touch! I am sorry to hear you did not receive your reward after the Levantine Brotherhood community challenge completion.

    Could you please provide us screenshots showing that reward does not appear in your inventory?
    Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in file size. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

    I look forward to hearing from you.

    Official Response
  • xRydellx
    Original poster 6 posts

    @ubi-oxavo Thanks for responding.

    I logged out and turned the PS5 off overnight a d have logged back in and still nothing.

    First photo shows no tattoo reward; second is that I have claimed it.



  • Ubi-Milky
    Ubisoft Support Staff 1359 posts

    Hello @xrydellx thanks for the image. I have looked into this for you and the community challenge is still open until the 2nd of December, to allow other players to still take part, even though the target has been reached already.

    The rewards will be making their way to player's accounts after the 2nd of December!

    Official Response
  • thegardener25
    157 posts

    @ubi-milky I claimed it when the target was reached, but I wasn't really that bothered about it. When I saw this thread, I thought as you said, that it will be made available once the timer counts down. However, I checked at the tattoo parlour earlier, & I have the back tattoo, if I wanted to apply it!

  • Ubi-Milky
    Ubisoft Support Staff 1359 posts

    No worries @thegardener25, thanks for letting us know.

    Some players will have the items pushed to their account early, this can sometimes happen with timed twitch rewards too, but we ask players to wait until the event is over, to see if they have had the item pushed to their account, as usually, most players would receive the item by 24 hours after the event ended. This then allows us to check accounts afterward and sometimes add the missing item if able, for that particular item.

    Official Response
  • xRydellx
    Original poster 6 posts

    @ubi-milky Thanks for that explanation. Is the delayed reward only for major community challenges like this one? As I recall with other community challenges, even if there's still time to go, once you have completed the challenge and claimed the reward, it's automatic.

    As an aside, I've dropped back into my settlement and found the tattoo is in my tattoo shop. It's just strange we get no other in game evidence that we've claimed it, such as appearing in inventory or the like.

  • Ubi-Keo
    Ubisoft Support Staff 2846 posts

    Hi @xrydellx apologies for the late response and thanks for the update, I'm pleased to hear that your tattoo was available in the tattoo shop.

    Community rewards are generally pushed to your account once you have reached the target, however in some cases the rewards may be delayed so we always recommend waiting at least 24 hours then check again and if the reward still doesn't appear then it could be added to your account up to 24 hours after the event has ended. In this case if you still hadn't received the reward then we would recommend contacting support so we can investigate further.

    Official Response

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