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  • HYROPTATYR
    Original poster 1 posts

    First of all, I have no idea what on earth happened. Prior to updating to the latest update (1.4.0 - I downloaded/installed this at GMT+8 midnight today), all my bought cosmetics appeared. Then it all vanished once I reopened the game—armour, weapons, tattoos, permanent XP boost... everything. I've tried restoring licenses, activating my PS4 as my primary console... but to no avail. I still don't have my cosmetics. Is the Animus store linked to Ubisoft or the PS account?

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 4276 posts

    Hi @hyroptatyr apologies for the late response.

    I'm also sorry to hear that you lost access to your cosmetics that you purchased. The cosmetics should be linked to your Ubisoft account.

    If you still can't access your cosmetics can you go the in-game store, then click on the owned tab and see if your cosmetics are showing there.

    Please let us know if they do not appear in the owned tab or if the issue still persists.

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