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UNSOLVED Unable to launch game
0 Likes/5 Replies/379 Views
Few days ago I played in AC Valhalla normally. Today I can't launch game. I see screen from launching with checking cloud save data and then splash with AC Valhalla logo for few seconds and then all is disappearing and nothing happening. I tried every possible standard solution: ubi connect reinstall, repair and game reinstall, drivers reinstall, checking system updates. Anyone had similar issue ? I can see also at game starter logs:
[ 1760] 2021-12-05 22:47:47 [16116] ERROR GameProcessWatcher.cpp (206) Child process abnormal exit: 14744
launcher_log:
[ 4436] 2021-12-05 22:47:42 [ 7720] INFO GameStartPipe.cpp (81) Accepted connection.
[ 4436] 2021-12-05 22:47:42 [ 7720] INFO GameStartPipe.cpp (82) Starting game session.
[ 4436] 2021-12-05 22:47:42 [ 4320] INFO StartView.cpp (820)
[ 4436] 2021-12-05 22:47:42 [ 4320] INFO StartView.cpp (820)
[ 4436] 2021-12-05 22:47:44 [ 7720] INFO ApiProcessConnection.cpp (123) Game with process id 14744 connected.
[ 4436] 2021-12-05 22:47:44 [ 7720] INFO ApiProcessConnection.cpp (134) Game with process id 14744 has been started with product id 13504 (branch: 'default').
[ 4436] 2021-12-05 22:47:45 [ 7720] INFO UplayGameConnectionHandler.cpp (384) Game with process id 14744 connected (API version: 2.8.0).
[ 4436] 2021-12-05 22:47:45 [ 7720] ERROR DataOverlay.cpp (109) Overlay with pid: 14744 not found
[ 4436] 2021-12-05 22:47:45 [ 7720] INFO UplayGameConnectionHandler.cpp (384) Game with process id 14744 connected (API version: 2.8.0).
[ 4436] 2021-12-05 22:47:45 [ 7720] ERROR DataOverlay.cpp (109) Overlay with pid: 14744 not found
[ 4436] 2021-12-05 22:47:45 [ 7720] INFO UplayGameConnectionHandler.cpp (384) Game with process id 14744 connected (API version: 2.8.0).
[ 4436] 2021-12-05 22:47:45 [ 7720] ERROR DataOverlay.cpp (109) Overlay with pid: 14744 not found
[ 4436] 2021-12-05 22:47:45 [ 7720] INFO UplayGameConnectionHandler.cpp (384) Game with process id 14744 connected (API version: 2.8.0).
[ 4436] 2021-12-05 22:47:45 [ 7720] ERROR DataOverlay.cpp (109) Overlay with pid: 14744 not found
[ 4436] 2021-12-05 22:47:47 [ 7720] INFO ApiProcessConnection.cpp (294) Game with process id 14744 disconnected.
[ 4436] 2021-12-05 22:47:47 [ 7720] INFO UplayGameConnectionHandler.cpp (334) Game with process id 14744 disconnected.
[ 4436] 2021-12-05 22:47:47 [ 7720] INFO UplayGameConnectionHandler.cpp (334) Game with process id 14744 disconnected.
[ 4436] 2021-12-05 22:47:47 [ 7720] INFO UplayGameConnectionHandler.cpp (334) Game with process id 14744 disconnected.
[ 4436] 2021-12-05 22:47:47 [ 7720] INFO UplayGameConnectionHandler.cpp (334) Game with process id 14744 disconnected.
[ 4436] 2021-12-05 22:47:47 [ 4320] INFO StartView.cpp (820)
[ 4436] 2021-12-05 22:47:47 [ 4320] INFO StartView.cpp (820)
I wanted to open ticket and send also DxDiag and MSinfo but when I'm choosing game and category of the issue at the support site then "send email" option disappearing and chat is not available for now
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Hi @ulthain90 and welcome to the forum.
I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.
Can you go through any of the PC troubleshooting steps that you may not have tried in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.
Please confirm if these steps help to resolve the issue.Official Response -
Hi @Ulthain90
Did you manage to solve your issue? I am also experiencing this issue for several days now.
The Customer Support isn't really helpful. They keep asking me the troubleshoot to PC or send them the MSINFO & dxdiag information file. Frustrating! -
I am also having this exact same issue and I have tried all of the suggested troubleshooting.
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@asubanovsky @sneaksquach Welcome to the forums :). I'm sorry to hear that the game is crashing for you as well. I'd like to get some more information to better assist. Like @Ulthain90 's issue, is the program only getting as far as the Assassin's Creed Valhalla splash image before it crashes? Let me know if the game progresses farther than this.
In addition, please make sure to run both Ubisoft Connect and Valhalla with admin rights. Let me know if you see any changes.Official Response
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