ubisoft discussions

Quick Suggestions

  • Ulthain90
    Original poster 1 posts

    Few days ago I played in AC Valhalla normally. Today I can't launch game. I see screen from launching with checking cloud save data and then splash with AC Valhalla logo for few seconds and then all is disappearing and nothing happening. I tried every possible standard solution: ubi connect reinstall, repair and game reinstall, drivers reinstall, checking system updates. Anyone had similar issue ? I can see also at game starter logs:

    [ 1760] 2021-12-05 22:47:47   [16116]   ERROR   GameProcessWatcher.cpp (206)           Child process abnormal exit: 14744

    launcher_log:
    [ 4436] 2021-12-05 22:47:42   [ 7720]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
    [ 4436] 2021-12-05 22:47:42   [ 7720]   INFO    GameStartPipe.cpp (82)              Starting game session.      
    [ 4436] 2021-12-05 22:47:42   [ 4320]   INFO    StartView.cpp (820)                                
    [ 4436] 2021-12-05 22:47:42   [ 4320]   INFO    StartView.cpp (820)                                
    [ 4436] 2021-12-05 22:47:44   [ 7720]   INFO    ApiProcessConnection.cpp (123)          Game with process id 14744 connected.
    [ 4436] 2021-12-05 22:47:44   [ 7720]   INFO    ApiProcessConnection.cpp (134)          Game with process id 14744 has been started with product id 13504 (branch: 'default').
    [ 4436] 2021-12-05 22:47:45   [ 7720]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14744 connected (API version: 2.8.0).
    [ 4436] 2021-12-05 22:47:45   [ 7720]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14744 not found
    [ 4436] 2021-12-05 22:47:45   [ 7720]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14744 connected (API version: 2.8.0).
    [ 4436] 2021-12-05 22:47:45   [ 7720]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14744 not found
    [ 4436] 2021-12-05 22:47:45   [ 7720]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14744 connected (API version: 2.8.0).
    [ 4436] 2021-12-05 22:47:45   [ 7720]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14744 not found
    [ 4436] 2021-12-05 22:47:45   [ 7720]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 14744 connected (API version: 2.8.0).
    [ 4436] 2021-12-05 22:47:45   [ 7720]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 14744 not found
    [ 4436] 2021-12-05 22:47:47   [ 7720]   INFO    ApiProcessConnection.cpp (294)          Game with process id 14744 disconnected.
    [ 4436] 2021-12-05 22:47:47   [ 7720]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14744 disconnected.
    [ 4436] 2021-12-05 22:47:47   [ 7720]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14744 disconnected.
    [ 4436] 2021-12-05 22:47:47   [ 7720]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14744 disconnected.
    [ 4436] 2021-12-05 22:47:47   [ 7720]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 14744 disconnected.
    [ 4436] 2021-12-05 22:47:47   [ 4320]   INFO    StartView.cpp (820)                                
    [ 4436] 2021-12-05 22:47:47   [ 4320]   INFO    StartView.cpp (820)      

    I wanted to open ticket and send also DxDiag and MSinfo but when I'm choosing game and category of the issue at the support site then "send email" option disappearing and chat is not available for now 🙂

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 5332 posts

    Hi @ulthain90 and welcome to the forum.

    I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.

    Can you go through any of the PC troubleshooting steps that you may not have tried in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

    Please confirm if these steps help to resolve the issue.

    Official Response
  • asubanovsky
    2 posts

    Hi @Ulthain90

    Did you manage to solve your issue? I am also experiencing this issue for several days now.

    The Customer Support isn't really helpful. They keep asking me the troubleshoot to PC or send them the MSINFO & dxdiag information file. Frustrating!


  • sneaksquach
    1 posts

    I am also having this exact same issue and I have tried all of the suggested troubleshooting.

  • Ubi_Plush
    364 posts

    @asubanovsky @sneaksquach Welcome to the forums :). I'm sorry to hear that the game is crashing for you as well. I'd like to get some more information to better assist. Like @Ulthain90 's issue, is the program only getting as far as the Assassin's Creed Valhalla splash image before it crashes? Let me know if the game progresses farther than this.

    In addition, please make sure to run both Ubisoft Connect and Valhalla with admin rights. Let me know if you see any changes.

Suggested Topics