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  • Kistbier1337
    Original poster 2 posts

    Hello,

    in 2019, I bought Anno 1800. Now I wanted to play again, but do not remember my password. When I enter "Forgot password", I do not receive any Emails. I searched through my email archive, and I found that I had an account on anno-online.com in 2015.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Nacho
    Ubisoft Support Staff 1479 posts

    @kistbier1337 Hi there.

    Thanks for getting in touch.

    Just for confirmation, could you let us know when you're being prompted for a password? Is this at launch?

    Can we also check what login details are being asked for? Are you being asked to login with an anno-online account specifically or is it requesting a Ubisoft Connect login?

    Thank you.

    Official Response
  • Kistbier1337
    Original poster 2 posts

    @ubi-nacho I created a new account one so I can post on the forums. Did you even read my post? I said I cannot remember my password from my old account and when I enter my email address to get a new password I do not receive any emails at all. Does this mean my old account doesn't exist any more and I have to buy Anno 1800 again?

  • Ubi-TheBerry
    Ubisoft Support Staff 2408 posts

    Hey @kistbier1337 ,

    Your original account should still exist, there's just issues with emails being received.

    This is something we can look into, but not via the public forums.

    Could you please contact us directly via our Support Site: (https://ubi.li/AHIgv), Facebook: (https://ubi.li/zAHHx) or Twitter: (https://ubi.li/eG4wY) with the original email address so we can take a look and help you get back into your original account?

    Thank you!

    Official Response

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