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  • iMalta
    Original poster 1 posts

     I buy, download and installed The divison 2 in Epic games... And... I open the game and stuck in Initializing.... Inifinty time

    Any solution?????? 

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • Ubi-Peach
    Ubisoft Support Staff 214 posts

    Hello @iMalta ! Sorry to hear you are stuck on initializing. I recommend trying the steps listed in this guide. You should also try verifying your game files.
    Please let me know if these steps resolve this issue.

    Official Response
  • DESERT_FOX_1668
    2 posts

    @imalta Did you find any solution yet? I'm having the same issue with Far Cry 6.

  • Ubi_Plush
    Ubisoft Support Staff 364 posts

    @desert_fox_1668 Sorry to hear the game is still not launching properly. Would you clarify if the recommended steps were completed? I also advise you to ensure both Epic and Ubisoft connect are being run with administrator rights

    In regards to Far Cry 6, was this title also purchased off the Epic store?

    Official Response
  • DESERT_FOX_1668
    2 posts

    @ubi_plush yes, I did it. I also run epic with administrator rights but nothing seems to work.

  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello @desert_fox_1668 thanks for getting back to us and trying those steps.

    As you mentioned this was an Epic purchase specifically, can you also please try the following steps listed here, as I have found them to help for Epic and Ubisoft Connect synchronizing issues in particular >

    1. Navigate to the Ubisoft Game Launcher cache folder, by default located here:
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
    (Please note that the Ubisoft Connect launcher must be fully shut down at this point and not running in the background.)
     
    2. Open the cache folder and move the "ownership" folder to a safe location such as your Desktop
     
    3. Once you have backed up that folder, delete the "cache" folder.
     
    4. After deleting the cache folder, please verify the game files within Epic: using this guide -
    https://www.epicgames.com/help/en-US/technical-support-c90/general-support-c91/how-do-i-verify-game-files-in-the-epic-games-launcher-a3638
     
    5. After verification, the launch option appears again. Please now try launching your game.
     
    Please let me know what happens after following these 5 steps, if this resolves the issue for you or not?

    Official Response
  • izWitcher
    1 posts

    @ubi-milky can't verify but I delete the cache file and it didn't work

  • Ubi-Viral
    Ubisoft Support Staff 2336 posts

    @izwitcher OK sorry to hear that this did not work for you. Can you please contact us directly.

    You can contact us via a private message on our social media channels here:
     
    Facebook
     
    Twitter
     
    Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.
     
    Thank you.

    Official Response

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