ubisoft discussions

Quick Suggestions

  • shadlow1984
    Original poster 1 posts

    Hi everyone,

    I'ts been a week that I decided to comeback to The Division 2. However, since then I experienced game crashed.
    At first I wasn't very concerned, but when you'll have 3 crash only when there is to much happening on the game in fifteen minutes, I became suspicious.

    So my question is (because I know my GPU is an old model) do anyone experience these same crash issues?

    Thank you for your answer.


    JulienM

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • AndN4sc
    1 posts

    @shadlow1984 I've playing a week without any problem but after the last update yesterday the game crashes every 15 minutes.
    I7 7700
    GTX 1060 6 gb
    RAM 16 gb

  • w1n3r2
    1 posts

    My computer crashes all the time, between this game and Breakpoint I wonder if Ubisoft just hates me haha
    Running 32gb of RAM on an i9 and a 3060 so I know it isn't my computer. Really wish they'd fix this.

  • Ubi-Thrupney
    Ubisoft Support Staff 3121 posts

    Hey @shadlow1984 , @AndN4sc , and @w1n3r2 - thanks very much for getting in touch about these crashes. I'm sorry to hear that they've been so frequent, and I'd really like to help.

    Can you make sure you've done our troubleshooting steps? The steps we've listed are able to fix the vast majority of crashes, especially after an update. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

    Let me know if the crashes persist after those steps. In that case, please see this support article describing how to generate Msinfo.txt and DxDiag.txt files, which will be useful for diagnosing the issue - if you could tell me once you have those files prepared, I'll arrange a support ticket so you can send them across to me for a closer look 😎

    Official Response
  • An0nymio
    45 posts

    Same problem since oct 2021 (since I started the dlc)
    At least 1 crash a day and still crashing
    A nice game experience indeed (NO ITS NOT)
    Tried everything (driver, dx11/dx12, uninstall/re-install game/uplay/drivers, verify files, launch as admin, tried on another session windows, tried installing on another disk / ssd....)
    Contacted support, who tells me smoothly the problem is my PC. Every other non-ubi game is not crashing.. Hmmmmmm

    Game uninstalled, everything linked to ubisoft uninstalled.
    Bye forever and hope sincerely Ubi crash too.

  • Ubi-Froggard
    Ubisoft Support Staff 3258 posts

    Hey @an0nymio

    I checked your support ticket about this and see the last update (last year) was us asking for some new system files to check something but you never got back to us to provide them. You can still reopen your support ticket and attach them if you want further help on this and we'll be happy to continue looking into it for you.

    Official Response

Suggested Topics