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Unsolved Audio Localisation missing except English
0 Likes/15 Replies/1775 Views
Since GU13 I'm missing all audio languages except for English in all modes including campaign and sandbox. Text is still there. Playing on geforce now
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@currlyfriies
Hey there.
Have you tried checking to see if these can be installed manually or is this not possible for you as a result of using GFN?Official Response -
No, unfortunately, it is not possible. And the text is available in every language which is quite weird
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Thanks for getting back to us @currlyfriies , sorry for the delay!
If possible could you please capture some screenshots of the available languages so we can take a closer look and pass them onto the team?
Much appreciated!Official Response -
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@currlyfriies
This is not a new thing. I have been reporting an issue where sometimes the Tower menu comes up in a language other than English (https://discussions.ubisoft.com/topic/110029/bug-translation-on-iron-tower-menu/18?lang=en-US&page=1). As part of the investigation, UIbisoft Support asked me to check what languages I could see for audio and Text. I saw the same as you - English only for audio and 11 languages for text. I did this check on 3rd December; before GU13 came out.
So, whatever is causing this, it isn't GU13, because it was present before that. It may have happened at GU12, but for all I know it's always been like that. English is my first language, so I've never had any need to try to change it. -
Thanks for the screenshot, @currlyfriies! Which audio language are you looking for that is missing for you? Have you always played in English, or were you playing in a different language previously?
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@currlyfriies Thanks for confirming that. Were you playing through GeForce Now before the update as well?
Official ResponseGo ahead and give me a like if my response helped you out :) || She/They
1 Reply
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Gotcha, thanks for confirming that, @currlyfriies. I've reported this up for you! I would normally suggest uninstalling and reinstalling the game so you can check which language packs are available to you, but as the game isn't installed locally, I recommend reaching out to GeForce Now's support team. Once more information is received on our end, we'll make sure to update this thread.
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@ubimint
Just to clarify, my game is installed locally and I only had the same limited language choice as @currlyfriies for at least two weeks before GU13 was launched. I got the impression from your colleagueswho responded to the other thread (https://discussions.ubisoft.com/topic/110029/bug-translation-on-iron-tower-menu/18?lang=en-US&page=1) that this was what they expected to see (though maybe I'm wrong) -
Hey @asterix201252 , thanks for confirming that it seems to be happening locally too. In @currlyfriies ' case, while it is indeed true that only the languages selected from Ubisoft Connect are available to select in-game, this isn't something that is able to be done via Geforce Now, so we expect them all to be installed by default. Can you follow the steps noted in the linked article to check if you have other language packs installed, and let me know if any seem to be missing in-game?
Let me know if I can clarify the above at all!Official Response -
@ubi-thrupney to which exactly article and which steps do you refer? Sorry I may have not understood the message correctly. I can't open Ubisoft connect and check the languages installed via geforce now. The languages available in game I posted above
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Thanks @currlyfriies - I do believe the referenced article was for Ubisoft Connect languages which I understand you can't check via Geforce Now.
This has since been passed onto the team who are looking into this but in the meantime, have you contacted Geforce Now as suggested by Ubi-Mint?
Thank you!Official Response
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