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  • Vezperz
    Original poster 5 posts

    When one of my islands has a festival the part of the banner where the island name is becomes transparent/disappears.
    Other islands that are not having a festival can be seen normally. Just the islands that are having festivals have the issue, the screen shot below was taken while the same thing was happening with three other islands that were having festivals.
    I can't access the shares menu from the button there when this happens either.
    Normal game using all current DLC with the exception of Sunken Treasures.

    Tried:

    • Reloading from save, this did not fix the issue.
    • Saving and Quitting to desktop, then reloading. This did fix the issue.


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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Thorlof
    Anno Dev Team Community Developer 334 posts
    Best Answer

    Hey, this is a known issue also documented on our Known Issues List: (https://trello.com/c/fk1A0M5X/18-island-name-and-shares-menu-disappears-when-minimizing-it-and-moving-camera-to-island-with-ongoing-festival).
    It should be resolved with Game Update 14 next week.

    Official Response
  • Jerry_Key_Smith
    27 posts

    @vezperz The same nonsense, but I have all DLC's in a game. Maybe GU13 is broken some elements in UI menu. I have solved the problem without rebooting. I switched to an island where there is no holiday and collapsed the name of the island, and then expanded, then returned to the island with a holiday and the menu appeared.

  • Ubi-SpaceCats
    Community Representative 940 posts

    @vezperz Hey there! Just to confirm, saving, quitting to desktop, and reloading resolved this issue for you?

    Official Response
  • Vezperz
    Original poster 5 posts

    @ubi-spacecats Yep, saving, quitting to desktop and reloading resolved the issue. A simple reloading to an earlier save did not, had to quit to desktop.

  • Ubi-SpaceCats
    Community Representative 940 posts

    @vezperz Thanks, just wanted to confirm! I'm happy to hear this. Don't hesitate to reach out with any further questions.

    Official Response
  • minimalic
    2 posts

    Me and my friend experiencing the same issue all the time since weeks, even after GU 13.1. Most time the bug appears after 30-60 minutes in game on 10 percent of the Islands.
    A fix in the next update would be nice...

  • UbiMint
    186 posts

    We'd be glad to check into this, @minimalic. Do you have a clip you could show me by any chance so I can take a look? Please also try verifying your game files and let me know if anything changes.

  • bigmik1020
    1 posts

    This issue affects me too; I hope you are able to find a fix. Sometimes it works if I quit and reload the game. But if I collapse the city name or switch between islands, all island banners can become transparent. Here is a recording of the issue.

    https://drive.google.com/file/d/1Abxdabwx7oY6hVtFt7jIROYANCMds9Tc/view?usp=sharing: (https://drive.google.com/file/d/1Abxdabwx7oY6hVtFt7jIROYANCMds9Tc/view?usp=sharing)

    I'm new to the Anno game, haven't played any versions before this one.

  • AW7777777
    74 posts

    I can confirm this issue as well.
    I have already verified game files.

  • Ubi-TheBerry
    Ubisoft Support Staff 4838 posts

    Hey there guys,

    Thank you for your continued updates and reports.

    Thanks for sharing a clip too @bigmik1020 - we appreciate it!

    This has since been reported to the team for further investigation, so we'll keep you in the loop here with any updates as and when we receive them!

    Official Response
  • Toine101
    1 posts

    @vezperz I get the exact same issue. My game is up to date, and I play with every DLC & decorations packs.
    (I just seen theBerry post, thanks to him. I'll just wait for updates in this thread.)
    Have a good day.

  • Ubi-TheBerry
    Ubisoft Support Staff 4838 posts

    Thanks for reaching out to us @toine101 !

    At the moment, there are hopes to resolve this in a future patch, although we don't have any more details at this time.

    We'll let you know more as we hear it.

    Thanks for your patience guys!

    Official Response
  • Ablatis
    1 posts

    Hello same thing here too. 

    It happen for me every time i goes on an island claimed by an ai or other player when there is a festival at it. 

    I have to restart the game to fix this problem. But as soon i check ai / player island again it's occurs immediatly.

    https://imgur.com/a/IiJPKR5

  • Ubi-Nacho
    Ubisoft Support Staff 1736 posts

    @ablatis Hi there.

    Thank you for posting, sorry to hear you're also having trouble with this visual bug during festivals.

    This issue is still under active investigation. We'll make sure the screenshot you've provided us is forwarded on, too. Restarting the game will allow this banner to reappear, however we understand that this is a temporary workaround.

    Please keep an eye on the News and Announcements section for more information on this, as it becomes available.

    If you have any further questions, please be in touch!

    Official Response
  • Jerry_Key_Smith
    27 posts

    @ubi-начо This bug could not be fixed in two months. And you are in no hurry to fix it, because there is a workaround in the game. Yes, it provides inconvenience to the players, but you probably think that it is not so serious, but in vain

  • Ubi-TheBerry
    Ubisoft Support Staff 4838 posts

    Hello @jerry_key_smith ,

    Thank you for reaching out to us.

    At the moment, the team are still working on a fix for this issue.

    Please be aware that not all bug fixes are implemented immediately and fixes are often deployed in Title Updates.

    We don't have information at the moment to confirm when this fix is planned, however as more information becomes available, we'll let you know.

    But rest assured, this hasn't been abandoned in place of the workaround.

    Thank you!

    Official Response
  • AW7777777
    74 posts

    I posted about this issue on Feb. 11. Now, as of March 20, the issue seems to have miraculously disappeared. I can now (again) see the banner even during festivals. I have not changed anything on my PC so I don't know how it resolved itself.

  • Ubi-Akatsirin
    Ubisoft Support Staff 652 posts

    Hi @aw7777777

    Thank you for this information, the most important is that the issue is now resolved.

    If it happens again, don't hesitate to let us know

    Official Response
  • Thorgias
    1 posts

    Hi, I am playing a while and the bug is still not resolved. The timing doesn't matter. Even at the start of the game there is a chance that the bug will manifest with me and my friend. It doesn't happen with all the islands that have a festival but with most of them.

  • Ubi-Froggard
    Ubisoft Support Staff 3274 posts

    Hey @thorgias

    Can you just check if you have the game fully up to date? If you are also able to provide a video showing this happening on the latest version, we can forward this on to have it looked into again.

    Official Response

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