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  • MustoMusty
    Original poster 1 posts

    Basically, I bought the game on steam, I think that it's not starting because my steam account and my Ubisoft Connect account are linked but have different emails. Although I don't think that's the main reason. There may be a background process that's interfering with the loading process. Anyways, when I click the play button on Ubisoft it asks me to enter my password and I do it and it shows the splash screen which I would assume means it's loading. But when I look at my Task manager, the CPU is like 70%, and then like 10 seconds after I started loading the game, it goes back down to 0.7%. I seriously don't know what's wrong. I've tried to verify the files but it also says that I don't even own the game even when I've paid and it gives me the option to play. Please help.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • ts_987
    1 posts

    Same problem here. Game not loading further than splash screen after new game update. Definitely a game bug because after the update it started crashing. It's a known issue but for some reason it's still not fixed for many people.
    No anti virus is blocking and tried practically everything suggested on the internet and the Ubisoft support.

  • Ubi-Peach
    Ubisoft Support Staff 214 posts

    Hey there @mustomusty! Sorry your game isn't loading past the splash screen. You mentioned trying to verify your files, but it says you do not own the game? Would you happen to have a screenshot of that? Additionally, if you haven't already please try running through these basic troubleshooting steps to see if this allows your game to launch.

    @ts_987 If you have gone through these troubleshooting steps and tried verifying your files, but are still unable to launch your game. Please reach out to us on our support website with your MSINFO and DxDiag so we can look into this further.

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