ubisoft discussions

Quick Suggestions

  • g.putra
    Original poster 1 posts

    Hello Ubisoft Team



    I am very frustrated that I have waited more than 30 minutes to be able to play, the problem is that my screen is stuck on Ubisoft connect. I have tried all the ways, clearing the cache file, reinstalling Ubisoft launch, reinstalling AC Valhalla game.



    after I checked the log in the launcher_log file:



    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (165)                 

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (169)        -- Starting Ubisoft Game Launcher --

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (174)        Platform: PC.      

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (182)        Exe version: 128.0.10632   

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (183)        Installed version: 10632   

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (184)        Built: Dec 6 2021.    

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (189)        OS: Microsoft Windows 10, 64-bit Professional (build 19044)

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (194)        CPU: AMD Ryzen 3 2200G with Radeon Vega Graphics

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (199)        GPU: NVIDIA GeForce GTX 1050 Ti 

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (204)        RAM: 16384 MB      

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (212)        Timezone: UTC+07:00    

    [18548] 2021-12-23 13:53:27  [19452]  INFO  HubUtils.cpp (229)        Command line:      

    [18548] 2021-12-23 13:53:28  [18300]  INFO  BusSettings.cpp (74)        Failed to disable start on Windows start.

    [18548] 2021-12-23 13:53:28  [19452]  INFO  Hub.cpp (106)         Environment is PROD.    

    [18548] 2021-12-23 13:53:30  [ 3384]  INFO  StartView.cpp (820)                 

    [18548] 2021-12-23 13:53:30  [ 3384]  INFO  StartView.cpp (820)                 

    [18548] 2021-12-23 13:53:33  [13580]  INFO  AccountOnlineLogin.cpp (305)      Login Type: ticket, platform: Uplay.

    [18548] 2021-12-23 13:53:35  [13580]  INFO  AccountStartupLogin.cpp (211)     User: xxxxxxxxxxxxxxxxxxxxxxxxxxx (censored)

    [18548]  2021-12-23 13:53:39      [17348]      ERROR      JobHttp.cpp (168)                                Http status code is 410 for url https://wallet.ecom.ubi.com/api/v1/wallets/xxxxxxxxxxxxxxxxxxxxxxxxxxx?country=ID.: (https://wallet.ecom.ubi.com/api/v1/wallets/xxxxxxxxxxxxxxxxxxxxxxxxxxx?country=ID.)

    [18548] 2021-12-23 13:53:50  [ 3384]  INFO  StartView.cpp (820)                 

    [18548] 2021-12-23 13:53:50  [ 3384]  INFO  StartView.cpp (820)                 

    [18548] 2021-12-23 13:53:53  [17348]  INFO  GameStartPipe.cpp (81)       Accepted connection.    

    [18548] 2021-12-23 13:53:53  [17348]  INFO  GameStartPipe.cpp (82)       Starting game session.    

    [18548] 2021-12-23 13:53:55  [17348]  ERROR  StoreGetDemandwareDiscounts.cpp (222)   Can`t find product_promotions.  

    [18548] 2021-12-23 13:53:55  [17348]  ERROR  StoreGetDemandwareDiscounts.cpp (222)   Can`t find product_promotions.  

    [18548] 2021-12-23 13:53:55  [17348]  ERROR  StoreGetDemandwareDiscounts.cpp (222)   Can`t find product_promotions.  

    [18548] 2021-12-23 13:53:55  [17348]  ERROR  StoreGetDemandwareDiscounts.cpp (222)   Can`t find product_promotions.  

    [18548] 2021-12-23 13:53:55  [17348]  ERROR  StoreGetDemandwareDiscounts.cpp (222)   Can`t find product_promotions.  



    please help me, it seems my user id is not receiving feedback from your API and that's what makes me stuck on the Ubisoft connect screen

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

Suggested Topics