Moved UNSOLVED Stuck on loading screen after selecting character.0 Likes/6 Replies/392 Views
Charley since monday i have been stuck on the loading screen after selecting my character on my ps4 . is anyone having same issue and what is the fix to it.
Ubisoft Support Staff Ubi-Froggard 2251 posts
I'm sorry to hear you haven't been able to get past the character selection screen. Can you just clarify which game this is for, as we see a lot of threads started in Just Dance forums by mistake so need to make sure we understand which game you are on first of all.
Also, does it eventually give any error message on screen, or just seemingly load forever?
Ubisoft Support Staff UbiMint 186 posts
@ayikuma Ah, ok. Thank you for clarifying. If you try these steps, do you still encounter the same issues you're experiencing with the two saves? Also, when you say it drops while loading, could you please elaborate on this further? Does it freeze and no longer continue?
Hi @Ubi-Froggard i have tried all those steps even gone forward with port forwarding and still no show. when it drops the it freezes and never continues.
you can see for yourself. https://1drv.ms/v/s!AtaTem-lC5vNjTMZaZ32yKS50eyi?e=Q0t0Xs: (https://1drv.ms/v/s!AtaTem-lC5vNjTMZaZ32yKS50eyi?e=Q0t0Xs).
Ubisoft Support Staff Ubi-TheBerry 2456 posts
Hey @ayikuma ,
Thank you for getting back to us with this clip, appreciate it!
I've passed this clip and your report onto the team.
Longer than usual load times is something that has been noted to them and is being looked into, although I'm afraid there's no information on the progress of this at the moment.
May we also please know if you're using a physical or digital version of the game?