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UNSOLVED [PC] Game crashing after main screen that says press any key
0 Likes/2 Replies/150 Views
I have played this game for months. And then all of a sudden, every single time I open it it loads until it gets to the screen that says press any key. As soon as i press anything, it crashes. No error message or anything, just "oh, no, it looks like your game crashed. Would you like to send a crash report?" Ubisoft support is useless and did not provide me any help or things I hadn't previously tried.
My specs are as follows:
Device name DESKTOP-31VM77F
Processor Intel(R) Core(TM) i7-6820HK CPU @ 2.70GHz 2.70 GHz
Installed RAM 32.0 GB
Device ID A175DCE6-765C-4E72-A097-C487C4960700
Product ID 00326-11250-10002-AA813
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Home
Version 21H1
Installed on 10/7/2020
OS build 19043.1415
Experience Windows Feature Experience Pack 120.2212.3920.0
These are the following steps I have done to try to troubleshoot the issue:- verify my system meets minimum specs (it does)
- download latest microsoft visual c++ redistributable
- disable peripherals
- update ubisoft connect
- update game
- add game as an exception for both anti-virus software and windows defender
- verify game files (all good)
- disable ubisoft connect in-game overlay
- disable background programs for recording and screen recording
- run cpu and gpu at default clock speeds
- run the .exe file as administrator
- disable real-time scanning features of my anti-virus software
- reinstall ubisoft connect
- update all drivers
- install all windows updates
- install latest directx files
- set monitor dpi to default and match current mode with native mode
- run ubisoft connect as administrator
- clear temporary files
- disable background applications
- update gpu driver with a clean install from nvidia
- scan sfc for corrupt files on administrator command prompt (none found)
- check disk in administrator command prompt (it's good)
- ensure ubisoft connect launcher and the game are on the same drive (they are)
- reinstall the game
- restart the computer
All of this, with no avail. If anyone has any other suggestions, I will gladly take them... But at this point I might have to call this game a loss, which would really suck as i have put hundreds of hours into this game. -
@clgbnd2015 Hi there, sorry to hear this issue persists! I apologize for not reaching out to you sooner.
I took a look at your case with our support team, and I see you mentioned the game is installed on an external hard drive. Are you at all able to test if the game will launch if installed on an internal hard drive?Official Response
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