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  • Trebuchet66
    Original poster 3 posts

    I recently made a preorder with the Ubisoft website but it says that I've never made an order. I know this is not true so how can I fix this? I have also received no units from the order

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 3617 posts

    Hi @trebuchet66 I have checked your account and I was unable to see any orders, therefore it appears that the order was not successful for some reason.

    Can you recall when you placed the order and if any payments have been deducted from your bank? Did you also receive a confirmation email with the order number on it?

    Official Response
  • Trebuchet66
    Original poster 3 posts

    @ubi-keo I recently noticed that the payment was stuck as pending and then disappeared. I then tried to re-order but it says that my code that I received from using my 100 units is no longer valid. Could I please have this fixed or my points refunded, thanks. I would also like to point out that I waited in live chat for over 6 hours yesterday with no response.

  • Ubi-Dino
    Ubisoft Support Staff 98 posts

    I'm sorry to hear you weren't able to get assistance with the placed order through live support @trebuchet66! To reach out for assistance with this, you could submit your case on our support page for our team to email you back, or or messages via a direct message on either Twitter or Facebook.

    Official Response

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