ubisoft discussions

Quick Suggestions

  • BaBe_BaBe
    Original poster 1 posts

    Hi,

    Just recently updated the game and now it's showing a blank screen with a cursor and nothing else.
    Did the following and still shows blank screen.

    • verified the game files
    • installed directx / vc redist from support folder
    • uninstalled / reinstalled the game



    was working fine last year.

    PC Specs:
    10980XE
    256GB Ram
    3080Ti - latest drivers
    2TB Nvme
    4k 144hz Gsync
    Windows 10 - latest build with latest updates

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • AW7777777
    73 posts

    @babe_babe
    There was already another post about this "Blank screen on startup."
    We found that disabling "hyperthreading" in the BIOS fixed the issue (at least temporarily until Ubisoft can fix it.)
    So try going into BIOS setup on your PC/laptop and disable hyperthreading.
    You can google it if you need help with your specific PC/BIOS.

    If you can't figure it out get back to me on this post and let me know what brand and model of PC/laptop you have (or more specifically what "motherboard" if on a PC.)

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @BaBe_BaBe, thanks for getting through to us and sorry to hear about the blackscreen issue you ran into there.

    Just as @AW7777777 stated earlier, I can confirm that we have received similar reports and by the looks of it, one thing that appears to be somewhat in common is the processor you as well as other players who ran into this are having, therefore as it stands, I can confirm that this has been already brought up to our development team's attention.

    Taken into account that you've already done some troubleshooting steps yet to no avail, the number of potential causes for this is rather vast, therefore in order to ensure that all the basic steps are covered, can I ask you to go through steps outlined in the following article (only the ones you did not complete already) and see if problem persists.

    Keep us updated!

    Official Response

Suggested Topics