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  • Phuong11922
    Original poster 5 posts

    I have a disc of the game, region is All.
    I played it on my Asian account, the currency in PS Store is Thai baht.
    The problem is when i purchased the season pass on PS store then download it, it cannot be download with a notice: "Cannot find the application".
    I tried deactive primary ps4 and reactive, rebuild database

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • bielik01
    1721 posts

    @phuong11922 actually you don't download the season pass 🙂 It gives you access to DLCs, so try to look for Wrath of the Druids and Siege of Paris in the store and "buy" them - they should be free.

  • Ubi-SpaceCats
    Ubisoft Support Staff 892 posts

    @phuong11922 Hi there! Sorry to hear you're having this issue trying to purchase the season pass. Could you please show me an image of what your disc looks like, as well as the back of the game case?

    Official Response
  • Phuong11922
    Original poster 5 posts

    @ubi-spacecats sorry had to cut image in halves because it's too big

  • Phuong11922
    Original poster 5 posts
  • Phuong11922
    Original poster 5 posts

    @bielik01 sorry i meant the season pass mission file and the 2 DLC were downloaded

  • Ubi-SpaceCats
    Ubisoft Support Staff 892 posts

    @phuong11922 Thank you so much for these images. It looks like this is a region-lock issue. Since this is a North American regional disc, and you/your PlayStation 4 is not based out of North America, any extra content would be incompatible. I'd recommend reaching out to the vendor that you purchased your game from to get a region-appropriate copy. My apologies for any inconvenience! 

    Official Response
  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts

    Hey @phuong11922

    To add on to what Ubi-SpaceCats has written above, it would also work if you obtained a digital copy of the game, purchased on the same account as what you purchased the Season Pass on.

    Official Response
  • Phuong11922
    Original poster 5 posts

    @ubi-spacecats i thought about that too, turns out that's that.
    One quick question. My vendor told me it's "All region" disc when i bought it (because the All logo), so that's not what it means?

  • Ubi-SpaceCats
    Ubisoft Support Staff 892 posts

    @phuong11922 Not exactly. "All-Region" on the disc itself just means, in short, that the content included on the disc will be able to be accessed regardless of where you are in the world. However, any extra content you would want to purchase would need to match the region of the game's rating. Your disc has an ESRB rating, which means it's a North American disc. I understand that this can be very confusing and frustrating.

    So, as stated before, you'd need to either purchase a physical copy of the game corresponding with your region or, as @Ubi-Froggard said, purchase the game digitally.

    Again I apologize for the inconvenience this has caused. Please do not hesitate to reach back out to us with any further questions.

    Official Response
  • Ubi-Froggard
    Ubisoft Support Staff 2289 posts
    This post is deleted!
    Official Response

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