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  • Parlagulf
    Original poster 13 posts

    Hello! I hope you're all doing well this Winter.

    I have several bugs that have occurred in my brief playtime today! I wasn't sure about the best place/thread to post this to, and I couldn't find any threads with the issues I'm having, so I am creating a new one.

    To start, I haven't played the game for a couple months, but I updated my game when 1.4.1.1 came out and did not play it until today because I've been busy with school. I don't know if having the game just sit for so long had a part to play in any of these issues, but it is currently fully updated to 1.4.1.1. Another thing I did today before starting up the game was pre-purchase the new Dawn of Ragnarok expansion and the Premium Starter Pack in the UPlay client. When I first started up the game, I opened up the Helix store from the main menu before I loaded my save file.

    I then purchased the 2k Niflheim pack from the Helix store. Upon logging into my saved game, I received all the items for the Dawn of Ragnarok DLC and Premium Starter Pack, but none of the Niflheim pack items. After a couple hours, I still do not have the Niflheim items in my inventory, I was wondering if there is a processing timeframe or something that I didn't see for Helix store purchases? This is the first thing I've purchased with Helix credits.

    I started playing and I spawned in up with Eivor drunk while it's raining, in the middle of the Clues and Riddles quest, and successfully obtained the Morrigan's Guard wealth from the small tomb to the Southwest of the druid's cabin. I then called my horse and hopped on. Up to this point everything was normal and the game was running well! This is where the many bugs I describe in the following videos' descriptions hit all at the same time.

    I've posted two videos to YouTube with (hopefully!) descriptive symptoms of these bugs in the descriptions. They are located here:

    and here:


    For your convenience, I've copy-pasted the descriptions here in this post. The description of the first video:

    This is the first video I took, where my game had effectively broken. At this point, I had only verified my game files once, and restarted the game a couple times. 

    I was playing the game, then got on my horse and suddenly the only controls that were responding was WASD for movement, C to crouch on the horse (but I could not dismount or use the spacebar to jump off), and holding V for the Odin Vision ability. Despite being at the part of the quest where the game prompted me to use my raven's sight to find the druid's house, it kept saying that my raven was unavailable. I could not use melee attacks or the bow at all. I also could not sprint. 

    The sound is very echoey and a bit blurry, you can especially hear this with the horse's footsteps and the rain. The sound in menus is normal and crisp though. 

    This started happening during the Clues and Riddles quest, but based on my research, is a very different set of bugs than people have encountered in the past and posted online about. I also cannot fast travel at this time to another location because of being in the middle of the Clues and Riddles quest.

    It should be noted that every time I have logged into my game today, Eivor's spawned in drunk and while it's raining, this should be a known bug already though.

    Here is the copy-paste of the description of the second video:

    This is a video of me loading into my save file after having restarted the game several times and verified files 3 times. This is the second video I took, where I am actually able to dismount my horse and access my raven. I am also able to melee attack and use the bow again. Though I did spawn in drunk while it's raining, (already a known issue). My audio however, has not improved, and you can still hear the rain and footsteps repeating in what I'd describe as auditorily 'blurry'.

    While I was recording the second video, I was able to control Eivor again for the first time since I hopped on the horse and got these bugs.

    I'm a bit disappointed that the game is behaving like this, but I know you guys are doing your best to improve gameplay! I hope this information helps, if you have any questions, I'll do my best to answer them! If I find any other issues related to this, I'll be sure to update this thread. Also to note, all of my drivers were already fully updated before starting the game for the first time today.

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  • Parlagulf
    Original poster 13 posts

    @parlagulf

    I am updating the status of my game here!

    So after I filmed the second video, and regained access to the controls for Eivor, I restarted the game again and kept playing despite the weird audio issues. The longer I played the game, the more stable the game got. So maybe it just needed a little while to figure itself out? I dunno, but the programming in there is probably hella complicated and something fixed itself I guess. There were 3 or 4 instances where Eivor got skyrocketed for seemingly no reason, I haven't seen this bug in my game before, but it is a known issue. When I got thrown into the skybox and out of the map, I just exited the game and picked up from my last save, that seemed to be a good workaround. I did notice that whenever I was flung into the sky, it was when I was traversing an object on the usually flat ground, such as a random large rock. There could possibly be an issue with how the edges of some objects are mapped and any invisible ramps connecting them to the ground? I don't know if there is simply no traversable ground under these objects, and the edge of the ground and the edge of the object just don't line up perfectly in very small spots/corners, causing the player model to be flung in a random direction instead of fall through the ground? (I had this issue in a game I programmed in Unity, hahaha.)

    I just started up the game again and spawned in with the camera convulsing in 'drunk mode', but the character was not stumbling or acting drunk. It was snowing (spawned in in Ravensthorpe during Yule Festival, so presumably snow was replacing the usual rain of this bug).

    I completed the arc in Glowecestrescire and returned to Ravensthorpe, but the Mari Lwyd disguise wouldn't come off. I did a bit of research online, and ended up being able to remove the disguise by equipping a different cloak and toggling the hood on. This made the Mari Lwyd disguise flicker for a moment and suddenly be replaced by whatever other cloak I had equipped. Some other people said that if that doesn't work, to make sure you completed all the trick or treating houses in Glowecestrescire, then try switching up the cloak.

    Also! When I was able to remove the Mari Lwyd disguise, all the Helix store items I bought immediately appeared, so maybe there is something going on there?

    Anyways, my game is playable again right now and I wish you all the best! 🙂

  • UbiStorm
    Ubisoft Support Staff 631 posts

    Hey there @Parlagulf .

    First off, thank you so much for reaching out about this issue and for providing all of that detailed information. The video clips are also much appreciated! Those always help when we need to investigate an issue, or when we need to get a better idea of what exactly is going on.

    I also apologize for the slight delay in getting back to you about this issue. However, I am super glad to see that the game is playable again for you, and that your items all appeared for you. That is a strange situation, I will admit! Thanks for providing all of the steps you took to get these issues resolved, as well.

    For the Eivor skyrocketing off into the sunset, this is known issue. If it's possible, would you also be able to grab a clip of this happening for me to pass along to the game team?

    Thank you so much! 😊

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