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  • echolecter
    Original poster 313 posts

    For a moment I though they deleted a pinned thread in an attempt to 'solve' this ongoing issue. But it turns out they renamed and unpinned the thread. As for the new title, I decided to start this new one since crashes still occur after TU14 and making the game impossible to play. Most of the time I am (probably many others too) not able to complete a single activity without the game freezing and then lock desktop.

    Still waiting for a solution (whatever it is) that actually works so players are able complete simple tasks without having to restart the game multiple times when wanting to play. But considering the amount of time this issues is present I don't expect it will happen any time soon.

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  • Erakey.TwitchTV
    13 posts

    Greetings....
    I really like you guys and like to play division and im a loyal customer (Never broke TOS or illegally used any of your products in any way) always supported you but the division is becoming addictive but unplayable 😞
    the game crashes on DX12 sometimes causes PC to freeze and sometimes its crashing my AMD software and drivers (my motherboard died playing this game im starting to suspect its because of it 🐶 )
    but on DX11 works without crashes the issue is the low fps and the lags
    So kindly please find a solution for this so i can play this game
    (I tried all possible fixes and tweaking to no avail P.S im a highly skilled IT expert)

  • Imagine_Brata
    621 posts
  • Erakey.TwitchTV
    13 posts

    @imagine_brata
    Thanks but i literally put at the end in between (I tried all possible fixes and tweaking to no avail P.S im a highly skilled IT expert)

  • Ubi-Froggard
    Ubisoft Support Staff 2717 posts

    @erakey-twitchtv Please could you list off all the things you have already tried so anyone reading this knows what else you can try?

    Official Response
  • Erakey.TwitchTV
    13 posts

    @ubi-froggard
    hahahaha finally after weeks i figured it out it was the Resizable bar option in bios 🐕

  • Adrian-11
    897 posts

    @erakey-twitchtv

    So, does it have to be on, off... or what?

  • Jimmy_DA
    41 posts
    @ubi-froggard
    hahahaha finally after weeks I figured it out it was the Resizable bar option in bios 🐕

    Is this with Resizable bar enabled in general with the Division 2 or only specific to running the Division 2 with DirectX 12 enabled in the games video options? I'd be interested to know why enabling Resizeable bar would be causing a direct affect on the Division 2 as nothing else i play / utilise on my PC has an issue like the Division 2 does?

  • UbiStorm
    Ubisoft Support Staff 641 posts

    @Erakey-TwitchTV I'm glad to hear that you were able to get this resolved! Thanks for letting all of us know. If possible, would you share what you did to figure out that it was that particular issue in your BIOS?

    Official Response
  • Erakey.TwitchTV
    13 posts

    @ubistorm
    Because i tried literally everything! literally! formatting PC reinstalling game reinstalling Microsoft redistributable 's C++ disabling all background unused programs or useless ones
    down clocking GPU down clocking CPU ! also running at stock
    changed motherboard after it died for no reason and reformatted again
    Installing AMD minimal drivers (no software just drivers stable version)
    Disabling all features in AMD software (Enhanced sync-adaptive sync- game boost) helped wit DX11 FPS and crashing
    Finally i decided to disable SMA (Smart memory access) from AMD software and went to bios and disabled Resizable bar and 4G Decoding and tada!!!
    Now (Enhanced sync-adaptive sync- game boost) are enabled All PC components are overclocked and the game is smooth than ever! hitting +200 fps on my non gaming PC in close quarter areas LOL


  • Erakey.TwitchTV
    13 posts

    @adrian-11 Yes OFF u can do it from AMD Software Performance > Tuning > overclocking > Smart Access Memory = OFF then disable it from BIOS (is better)
    if u disable it from bios without disabling it from AMD software your PC will crash 1 time after restart at windows login

  • Erakey.TwitchTV
    13 posts

    Current PC specs btw
    This solution might not work for everyone since threadripper is from another world its just weird 👁
    MB: Aorus Pro Wifi TRX40
    CPU: AMD Threadripper 3970x
    RAM: 128gb 3200mhz
    GPU: MSI RX6700xt
    👩‍🔧 👩‍🔧

  • Ubi-Froggard
    Ubisoft Support Staff 2717 posts

    @erakey-twitchtv Glad you managed to find what was causing it and thanks for sharing everything you tried that lead up to this. Hopefully it comes in useful for anyone else but if anyone else reading this does still have an issue, please feel free to also post on the thread what you have tried.

    Official Response
  • Adrian-11
    897 posts

    @ubi-froggard

    You know, I hope, this is not the real solution to the problem.
    Resizable BAR is a feature that works in many games to improve performance. At the minimum TD2 should not crash when it's enabled.
    Same goes for the graphical issues with the latest series of Nvidia driver, issue raised months ago. Going back to old drivers is not the real solution.
    This is just a sign that TD2 hasn't been patched in almost a year...

  • Adrian-11
    897 posts
  • Erakey.TwitchTV
    13 posts

    @adrian-11
    it hasnt since division 1 LOL but the game is awesome cant complain !

  • Jimmy_DA
    41 posts

    @erakey-twitchtv after your fixes, are you now able to run the game utilising Dx12 with Smart BAR / Access disabled?

  • Erakey.TwitchTV
    13 posts

    @jimmy_da
    yea just disabled SAM and resizable bar and 4g decoding and its working for me

  • UbiSushiVamp
    Community Representative 1138 posts

    Thank you for all the information everyone! Our teams are investigating currently the crashing that is occurring on DX12. I appreciate all the workarounds you have all shared in the meantime and your patience.

    Official Response
  • BallisticRogue
    1 posts

    Game still randomly crashes to desktop after last update. Please fix this or there is no point on playing this game.

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