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  • Adrian-11
    896 posts

    This could be another entry in the series of potential "solutions" like if you drink water while you play the game won't crash but maybe worth a try...

    I was intrigued by a number of older posts talking about CPU affinity and other weird stuff.
    Went through the BIOS settings and found under AI Settings (this is on Asus, on other brands could be called something else like overclocking, tweaking, or their own brad for such stuff), and on the CPU there was something about performance, Intel default, BIOS optimized and No limitations. Again these could be worded quite differently on other MB brands, they love this kind of marketing crap that is all the same in the end.
    Mine was set on BIOS optimized, which I have no clue what it really does. Switched to Intel default and played without any issue for 4 hours. There were still server issues, with teammates and NPCs "skating" or going in slo-mo at times, some lag etc... the usual. Also, in the beginning, I was placed in a queue to get into the game proper, which I have never seen before (only for 2-3 seconds tho).
    This morning I switched back to BIOS optimized and crashed within 20 min while browsing the stash... Back to Intel default and in for an hour with no issues... 🤞

    Later edit:
    Okay, so I butchered the names of those settings...
    In my particular case, it is called Asus Multicore Enhancements. See the pic below, with the options described at the bottom.

  • WrecK3rr
    301 posts

    @adrian-11

    This is basically an auto-overclock feature by Asus.

    I personally would keep this disabled always as I always do overclocking manually.
    Which is the best way to do it if you are gonna do it.

  • FearMyCrits
    2 posts

    So I found a fix that worked for me after some digging. For me the issue is the EasyAntiCheat program that launches with the game.

    After starting the game and get to character select, open Task Manager and look for EasyAntiCheat then click Go To Details. Click on EasyAntiCheat and change the affinity of EasyAntiCheat to Cpu 1 only. You have to do this everytime you open the game but it fixed all my crash issues, was able to run the game for 6 hours without a crash where as before I couldn't run for an hour with crashes and freezes.

    Might not fix it for everyone but worth a try

  • Artemis-37
    7 posts

    @adrian-11 Mine does this, it has for years both in Division 1 and 2 only, it switches to windows then freeze looking like windows background picture of my character in action.., I have to end the process in the task manager.

    Some years ago it used to switch to windows on it's own and I could continue playing, then this started happening. I have re-installed and even have an upgraded PC since I came back to do Season 9 and still same problem.

    The only reason I can keep playing is it only does it once (though it has done twice sometimes), then after it does I can go back in and it will be ok until the next day that I switch on the PC and start.



  • WimpMiester
    16 posts

    Before TU14 If I had a crash, it was because I changed graphic settings in game. Since then, it's totally random. Can play for days, get one crash and play for hours after. Some days if it would crash 3 times, I know it won't run so I don't play that day. I used DX11 because DX12 has never worked and would crash in minutes. After TU15, I got two crashes in about an hour of play, so I decided to try DX12 again. Game ran great for two days with only 1 delta3 error. So I applied NVIDIA recommended settings (ultra) and it crashed several times. So I compared my previous setting to these and found that Extra Stream Distance was set to 10 and I left that at 0 before. Only setting I never changed. So I set it to 0 and no more crashes. I played with it and found I can go to 3 without crashes. My HDD setup is RAID1 so my disk performance isn't the greatest and this game seems to pull streamed data real time as you move. So I would say my crashing is caused by to much disk usage. What has also been necessary from day 1 is running EAC at Below Normal Priority and leaving the game at Normal Priority. So I've been crash free so far on DX12.

    I'm talking about all crashes, including the current one switching to a window and has to be killed.



  • Artemis-37
    7 posts

    @wimpmiester the problem was not that it switches the game to window screen and freeze or just straight to desktop crash?

    Mine just did it now in the main screen, the game started in windows mode (which it does allot) and this time I clicked settings to make it full screen and it freezed up, most likely it won't happen again until I turn on the pc again tomorrow.

  • F0rty7even
    2 posts

    Same issue. game goes from full screen to windowed mode and freezes. have to use task manager to kill it. The issue isn't consistent, and is not tied to any event/action taken in the game. It crashed with me while doing almost any activity from free roaming, being in a mission or even opening the menu. It's so sad that such a nice game is ruined by this.

  • BenchAndGames
    5 posts

    The crash issue is still happening to me, I could play few days without any crash, now again I just had the same crash as always, (game freeze and goes to window mode and have to kill process from task manager)

    Everytime I have a crash, its the same crash, freeze+switch to window mode

  • B_Fuddle
    2 posts

    In the past I have had the game crash on my computer randomly every so often, but after the latest update, the game crashes very frequently. My most recent crash was about 10 minutes ago, but below are just a few examples with some information. This is a more prevalent issue, which began day 1 of this new season and has intermittently become a nuisance. I went through the general troubleshooting guide earlier and I did not need any game setting changes, but I did disable startup programs. After doing this, I restart my computer and decided to go to DZ west and encountered yet another crash. Note that I do not see any messages on the screen anytime the game crashes.

    Please feel free to suggest actions which may eliminate recurrence of these issues...

    Gaming Computer:
    Operating System: Windows 10
    CPU: Intel I9-10850k
    Ram: 32gb corsair...
    Graphics Card: Gigabyte RTX 3090

    Overview of Issues over the past 3 days:
    When: 5/21/2022
    Location: Entry area to DZ West
    Action: Attempted to access stash box
    Crash Type: Hard freeze with no repetitive sound. Alt+Tab and Task manager were not functioning.
    Immediate Remedy: Hold down the power button on my PC to force hard shutdown.

    When: 5/20/2022
    Location: Beginning of District Union Arena
    Action: Right directional movement to avoid grenade
    Crash Type: Windowed mode, followed by game freezing.
    Immediate Remedy: Alt+Tab, then right click close the game from the task bar

    When: 5/19/2022
    Location: Countdown
    Action: Don't remember
    Crash Type: Hard freeze with repetitive sound. Alt+Tab and Task manager were not functioning.
    Immediate Remedy: Hold down the power button on my PC to force hard shutdown.

    When: 5/19/2022
    Location: Capitol Building
    Action: Don't remember
    Crash Type: Hard freeze with no repetitive sound. Alt+Tab and Task manager were not functioning.
    Immediate Remedy: Hold down the power button on my PC to force hard shutdown.

    When: 5/19/2022
    Location: Control Point
    Action: Don't remember
    Crash Type: Crash to desktop
    Immediate Remedy: Alt+Tab, then right click close the game from the task bar

  • Brushy21_HUN
    2 posts

    I had enough! I can't play the game in this state! I can't finish a mission, a bounty! I did everything that the guide says, clear the cache folder, reinstall, etc nothing works! This is outrageous! Fix the damn game as soon as possible!

  • DeadEyeDevil
    2 posts

    @b_fuddle This highly mirrors my experience. My PC is a medium-end gaming laptop (i7-9750 with a GTX 1660Ti) and I was having crashes only when my GPU had an overheat or something. Not really a big deal, and I've had it happen with Ghost Recon as well. But with the new update, my copy of the Division 2 literally crashes at least once or twice per mission. I cannot do two floors of summit without it crashing. As I type this to you right now, I've started up D2 and just had it running in the background. I've not even selected a character yet and the game just crashed.

    This is honestly more annoying than getting betrayed in a DZ.

  • Zebedee_73
    27 posts
    This post is deleted!
  • Zebedee_73
    27 posts
    This post is deleted!
  • DEDloc
    157 posts

    I didn't read the 16 pages of replies. Not sure if this is common knowledge or what but if you have a bunch of RGB stuff (keyboard, mouse, headphones, etc) it needs to be plugged into a USB-C (USB3.0) or greater slot. The regular old USB doesn't supply enough power typically and the manufacturers are terrible about informing folks.
    It causes a low power situation for the windows kernel and while the application hang for div2 will not provide a reason, the kernel tracing error will always coincide and for me, this was the cause.

    Hope it helps someone.

  • briljin01
    9 posts

    Years later and this game is still an unstable turd in DX12. Just contact MS and have them finally fix your game. It is clear this issue is something that you are not going to solve on your own and it is the major reason I will not buy another sequel to this game. This is the only game I play that has any issues with DX 12, in the last hour I have had the game hang three times.

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey guys, thanks for getting through, welcome to forums and sorry to hear about your experience with the game, as I fully appreciate how frustrating this may be to deal with.

    After having a closer look, I can see that we've had a number of contacts regarding the exact same matter, which has resulted in investigation being opened, however we're yet to hear any updates, I'm afraid.

    We will try to keep you all in the loop as we go and if we'll have any additional information to share with you, details will be posted here, in our official forums, so keep an eye.

    Until then, appreciate you for bearing with us and if you have any further queries, feel free to drop us a message at any time.

    Official Response
  • S3lll
    5 posts

    @b_fuddle Lots of crashing for me too since TU15, either hard freezes or crashes to desktop with the "Oh no the game crashed, report crash?" window. My last crash was 5 minutes ago in Countdown. It happened the exact moment the power grid mechanic put a shock status effect on me. In this case it was a CTD.

    Regards

  • BlackWidowUAE
    1 posts

    @ubi-karl really hoping to fix this issue. I came here to report is but i see its already reported. Only on countdown I only finished it 3 times without a crash. rest of times game freezes then goes to not responding 🥺 I just did a file integrity and was excited to try one more time and yup it crashed few minutes in the countdown. so sad about it.

  • S3lll
    5 posts

    I'll take a break of the game until I see something about fixes to the constant game crashes. It's not fun playing like this.

  • CowboyKillerX6
    2 posts

    @echolecter I love the game but it just happened to me twice in 30 min aggravating it happens EVERY time i play

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