ubisoft discussions

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  • Solon25
    9 posts

    Look at my post on page 6 in this thread. Have done the fixes and played today 2 sessions without a crash https://discussions.ubisoft.com/topic/110725/the-division-2-keeps-crashing-on-pc/103?lang=en-US&page=6

  • Ubi-Orion
    Ubisoft Support Staff 1252 posts

    @solon25

    Hey there.

    Thanks for sharing this with us. Have you given this a try @BallisticRogue ?

    Official Response
  • Solon25
    9 posts

    @ubi-orion This is not a guarantee that it not crashes. Had a day later 2 crashes again. Yesterday i remember a post in the old forums from a german guy who restarts his PC after web surfing before he plays and wrote that he has no crashes with that. So i do it like he and had no crash with that.

    EDIT: Have started the game after my lunch break with a new start and no crash. Later after my coffee break i did not a restart and it crashes, so better to restart the PC after web surfing is a good idea 🙂

  • Habugii
    23 posts

    @solon25

    Check my CTD thread, its on the first page like this one.

    It will explain everything you experiencing with this issue, there is a reason why you guys can play longer periods after fresh restarts.

  • Solon25
    9 posts

    @habugii I give up to restart my PC after web surfing. But have the settings from my post. I think it is luck that the game not freeze and crash to desktop. Today in my 3 sessions i had only 1 crash. I mean. deactivate the fullscreen optimation makes the game not look so good as with, but i can live with that.
    Edit.: Just in my morning session a freeze & crash. I was doing my inventory just before i wanna quit. Thing is, i had now the last 3 crashes when i am in my inventory, hmmm. I look in my inventory before i wanna leave, much loot in it, so i am longer in it. Next sessions i do it when i found the stuff, see if it helps.

  • Vykyng666
    68 posts
    This post is deleted!
  • Ubi-Milky
    Ubisoft Support Staff 3040 posts

    Hello everyone, thank you for your continued feedback on these crashes you have experienced, that are still regrettably continuing for some of you, after trying our troubleshooting steps for this > https://www.ubisoft.com/help?article=000061047

    We have enough system files from our players now for this investigation and our QA team are still working on this issue now.

    We are monitoring these threads and we are feeding back your own workarounds and experience too. We will update you when we know more.

    Thank you for your continued patience whilst we work on a fix for this issue.

    Official Response
  • Gabriel.Knight
    229 posts

    Its NEVER going to be fixed, is it??

  • Gabriel.Knight
    229 posts

    And It happened again! Congrats Ubi! You win.

  • BattleMaster23
    29 posts

    @brewz I know this is insanely frustrating, but I found a workaround to this problem. The game still freezes, but if it does, hit reset on your PC. When the game freezes, the simulation of the enemy and your character are still running in the background and the AI can still kill you. If you hit reset as soon as it freezes, this prevents that. Make sure to verify your Division 2 files after doing this, as resetting your PC during gaming has a chance of causing file corruption. Wish you luck friend.

  • Gabriel.Knight
    229 posts

    @battlemaster23 Thx for suggestion. Will try it if I start to play again. Right now on hiatus. My feeling is that this stuttering/freezing is happening, because Ubisoft put a bunch of Div2 servers on other titles, like FarCry. So I don't actually see the situation becoming better until about half of the players stop playing Div2.

  • Gabriel.Knight
    229 posts

    @battlemaster23 A friend, El3gantSt0rm is still playing hard core, so I mentioned your idea. He tried it out when it froze and he says, it all went well. He was in a fight when it froze. He pressed his button. For him, this puts his PC to sleep. I told him I wasn't sure if that would work then, but he said, after he woke it back up, he had to start Div2 again and it took him to the spot of the battle, but all of the bad guys were dead, but he was ok AND the dropped loot was there! So I think this is a WIN! Thanks!

  • UbiSushiVamp
    Community Representative 1138 posts

    Hello everyone! My sincerest apologies that your Hard Core character has been killed due to the Division 2 crashing and freezing. Our teams are currently investigating the crashing issues and are working towards a solution for this. I do deeply apologize that you have lost your hardcore character due to this. However, I appreciate your patience as our teams investigate this.

    Official Response
  • TAP_RN
    1 posts

    The game randomly crashes during gameplay:

    The Error Log shows:

    Fault bucket 1554372882840301838, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TheDivision2.exe
    P2: 1.0.0.0
    P3: 605991a7
    P4: TheDivision2.exe
    P5: 1.0.0.0
    P6: 605991a7
    P7: c0000005
    P8: 000000000035f3c4
    P9: 
    P10: 

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.79f98550-bcc3-44c2-859f-7dd0ba9085e7.tmp.WERInternalMetadata.xml

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TheDivision2.exe_e2f152bfa3aff29042799d4a9ac1dcb071cb6135_bb4e26d7_eef2b8be-63a0-44b1-9fae-01b617d75c4f

    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e7e20284-b3d5-4916-ac83-00f02dba84f5
    Report Status: 268435456
    Hashed bucket: 0d1c4ad134c8bdfc65923de6ca32310e

    Data in 'Attached Files':

    <WERReportMetadata>
    <OSVersionInformation>
    <WindowsNTVersion>10.0</WindowsNTVersion>
    <Build>22000</Build>
    <Product>(0x30): Windows 10 Pro</Product>
    <Edition>Professional</Edition>
    <BuildString>22000.282.amd64fre.co_release.210604-1628</BuildString>
    <Revision>282</Revision>
    <Flavor>Multiprocessor Free</Flavor>
    <Architecture>X64</Architecture>
    <LCID>2057</LCID>
    <BuildLayers>
    <BuildLayer LayerName="DesktopEditions" OsMajorVersion="10" OsMinorVersion="0" BuildNumber="22000" QfeNumber="282" IsTopLevel="1" IsChecked="0" BuildStamp="210604-1628" BuildBranch="co_release" BuildArch="amd64" BuildLab="22000.co_release.210604-1628" BuildLabEx="22000.1.amd64fre.co_release.210604-1628"/>
    <BuildLayer LayerName="OnecoreUAP" OsMajorVersion="10" OsMinorVersion="0" BuildNumber="22000" QfeNumber="1" IsTopLevel="0" IsChecked="0" BuildStamp="210604-1628" BuildBranch="co_release" BuildArch="amd64" BuildLab="22000.co_release.210604-1628" BuildLabEx="22000.1.amd64fre.co_release.210604-1628"/>
    <BuildLayer LayerName="ShellCommon" OsMajorVersion="10" OsMinorVersion="0" BuildNumber="22000" QfeNumber="282" IsTopLevel="0" IsChecked="0" BuildStamp="211006-1742" BuildBranch="co_release_svc_prod2" BuildArch="amd64" BuildLab="22000.co_release_svc_prod2.211006-1742" BuildLabEx="22000.282.amd64fre.co_release_svc_prod2.211006-1742"/>
    </BuildLayers>
    </OSVersionInformation>
    <ProblemSignatures>
    <EventType>APPCRASH</EventType>
    <Parameter0>TheDivision2.exe</Parameter0>
    <Parameter1>1.0.0.0</Parameter1>
    <Parameter2>605991a7</Parameter2>
    <Parameter3>TheDivision2.exe</Parameter3>
    <Parameter4>1.0.0.0</Parameter4>
    <Parameter5>605991a7</Parameter5>
    <Parameter6>c0000005</Parameter6>
    <Parameter7>000000000035f3c4</Parameter7>
    </ProblemSignatures>
    <DynamicSignatures>
    <Parameter1>10.0.22000.2.0.0.256.48</Parameter1>
    <Parameter2>2057</Parameter2>
    <Parameter22>cd10</Parameter22>
    <Parameter23>cd1056cbfc09d6163f51c41de0d0eef5</Parameter23>
    <Parameter24>ad6b</Parameter24>
    <Parameter25>ad6b42fc925139df464fa443ed2449f3</Parameter25>
    </DynamicSignatures>
    <SystemInformation>
    <MID>9E703A54-402A-4406-8095-140CB1654AC1</MID>
    <SystemManufacturer>ASUS</SystemManufacturer>
    <SystemProductName>System Product Name</SystemProductName>
    <BIOSVersion>1903</BIOSVersion>
    <OSInstallDate>1633694458</OSInstallDate>
    <OSInstallTime>1601-01-02T21:24:51Z</OSInstallTime>
    <TimeZoneBias>00:00</TimeZoneBias>
    </SystemInformation>
    <SecureBootState>
    <UEFISecureBootEnabled>1</UEFISecureBootEnabled>
    <PolicyPublisher>{77fa9abd-0359-4d32-bd60-28f4e78f784b}</PolicyPublisher>
    </SecureBootState>
    <ReportInformation>
    <Guid>eef2b8be-63a0-44b1-9fae-01b617d75c4f</Guid>
    <CreationTime>2021-10-30T13:33:09Z</CreationTime>
    </ReportInformation>
    </WERReportMetadata>

    The Windows Error Log 'Error' Information shows:

    Faulting application name: TheDivision2.exe, version: 1.0.0.0, time stamp: 0x605991a7
    Faulting module name: TheDivision2.exe, version: 1.0.0.0, time stamp: 0x605991a7
    Exception code: 0xc0000005
    Fault offset: 0x000000000035f3c4
    Faulting process ID: 0x59c4
    Faulting application start time: 0x01d7ca7e0b2053e1
    Faulting application path: G:\UBI\Games\Tom Clancy's The Division 2\TheDivision2.exe
    Faulting module path: G:\UBI\Games\Tom Clancy's The Division 2\TheDivision2.exe
    Report ID: 5a3b35fa-5a92-4a53-ac7c-bc218d26cf76
    Faulting package full name: 
    Faulting package-relative application ID:

  • XMdead
    144 posts

    To save you some pain and frustration on a wild goose chase.

    In theory, it could be your video card, computer, internet, windows version, drivers versions. Support will always point you at those and you might as well check them first. But having said that:

    • A lot of people have this issue.
    • It happens also when your personally controlled stuff is quite good.
    • The only common thing I see to connections where I crash is an "unidentified" server. When I get US East I hardly ever crash and when I get EU I rarely crash. When I get a connection icon with no location name it is very likely that I will crash.


    My personal conclusion is that sometimes - for reasons beyond my comprehension - the game connects you to servers that are NOT the ideal ones for you, and in those cases either the server, the server's internet or the latency in the route to the server are so bad that they cause the game to crash.

    I know you will say that other games you play, even massive multiplayer ones don't crash like this. It is true, but even those games used to be terrible, and eventually they figured out how to improve their network code so that it could cope with less than perfect servers, internet and even players PCs. Usually that happens with a game company when they get past the denial phase where they blame players and - at least internally - they recognize that the solution is really in their hands and start improving the network code. If so... it typically takes about a year.

    So... I suggest patience and don't let the crashes frustrate you too much. Even with the crashes the game is too good to rage-quit it.

  • echolecter
    Original poster 313 posts
    So... I suggest patience and don't let the crashes frustrate you too much. Even with the crashes the game is too good to rage-quit it.


    As much as I do like playing the game these issues are very frustrating. You don't even have to rage quit because the game will do it for you. Didn't have any major issues before but now I cannot play longer then 3-5 minutes before the game decides to go into suspended mode. Starting at the beginning of the current season. Since they can't even remember what they did (or said) at Massive reversing some changes seems to be impossible. Even opening menus now is a huge problem and causing the game to malfunction. It's becoming pathetic and truly looks like the work of amateurs.

    When I first started playing, before WONY came out, zero Delta errors and crashes. Then after release of expansion the game has only gotten worse and worse. I expect that after their new 'ambicious' update the game will be completely broken and crashing issues will never get fixed. They should label this game as unstable in their store so people actually know what they are getting into. If they want players to buy their games as services at least have the decency to make sure the service is working properly. If that means a lot more server parks at different locations, so be it even if that is really expensive. They choose this model themselves not the players aka customers ...

  • Ubi-Viral
    2366 posts

    Hey folks!

    Sorry to hear that you are experiencing crashing issues. If you are yet to please do try the steps here.

    If this does not work please send us your system files in a support case so we can investigate further. You can find how to do this here.

    Thank you.

  • IGotKelsoPreggo
    28 posts

    @battlemaster23 I was told to try this. Sooo.... It doesn't always work. It did a couple of times, then I got this. about 60 hrs of playtime gone now. ...

  • HaywardGG
    106 posts
    Hello everyone! My sincerest apologies that your Hard Core character has been killed due to the Division 2 crashing and freezing. Our teams are currently investigating the crashing issues and are working towards a solution for this. I do deeply apologize that you have lost your hardcore character due to this. However, I appreciate your patience as our teams investigate this.


    This is like talking to a bot. The replies are identical every time and it's been months with NO fix or update from the devs.

  • Gabriel.Knight
    229 posts

    @el3gantst0rm Sorry buddy. I def. know the feeling.

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