ubisoft discussions

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  • Amkiller_nl
    12 posts

    so after the update...CTD are worst...more often then before. Loading times..do not get me started...6 minutes and after 3 retry's i finaly get in game...for 5 minutes...ctd.
    -yes i did verify..but still the same

  • Gatomon-_-
    1 posts

    @ihtg-rogerd2227 Me too like every 5 min freeze and crash ...seems to be a good patch or a good way to deal with this game...

  • HaywardGG
    106 posts

    @amkiller_nl Same for me and the clan member I was playing with tonight. I crashed 4 times within 2 hours. The load times are ridiculous now. I'm sure there's something else broken or they've done this intentionally (but why?).. After 4 crashes it worked fine for another 1.5 hours before I logged off. This issue is never getting fixed!

  • HaywardGG
    106 posts

    @b00mslang The game just keeps getting more and more buggy. You're right, this feels like they're intentionally trying to shut it down. I've been saying this feels like a "pump and dump" move since they started putting it on sale for stupid money. Just making as much as they can before it becomes totally unplayable. I've felt like they've been giving us the middle finger for the past 2 years. This feels like a kick in the sack. Nobody from my original crew plays this any more, not even my son and he loved this game too. Nobody I know who still plays this game has anything good to say about it.

    If ubisoft don't take this seriously now, they never will. RIP Division 2.

  • Crackcarlsson
    3 posts

    Note that this will delete your ignore list and game settings, so be sure to backup your IgnoreList.txt file first before you mess around with anything in there.

    Navigate your way to C:\Users\YourUsername\Documents\My Games\Tom Clancy's The Division 2.
    Delete everything in this folder.
    Open Ubisoft Connect and navigate to The Division 2 properties section, and select "Verify files".
    Wait until it's finished and then go ahead and have at it.

    I have been running the game without any crashes and freezes for around 4 days now, with 3-5 hours of game play each day. I used to have multiple crashes/freezes in one session, and to tell you the truth... It's been working perfectly fine so far, for me at least.

    I'm not sure, but maybe something in that folder makes the game go bananas? It only seems to occur after a major game update, since I've done this a couple of times before I've always thought it was a driver/update issue with Windows or something in the end, so I didn't pursue the issue any further. Now, I'm not so sure.

    Hey, fingers crossed that this "fix" will work for all of you!

    /Agent Crackcarlsson

  • txsquarebear
    5 posts

    @ihtg-rogerd2227 After downloading the 6/9/22 patch I had the freeze/crash happen three times after getting into the game within 4 minutes.

    A few weeks ago I saw in global chat someone mentioned lowering the affinity for EasyAntiCheat.exe down to 1 CPU. I have been doing that but never really noticed if it worked with the freeze/crashes that happened every now and then. Today though... Could not stay on for more than 4 minutes without freeze/crash.

    So I checked EasyAntiCheat.exe and found the affinity was set to EVERY CPU! I changed it to one CPU (CPU 0) and was able to play for an hour after that with no freeze/crash. Is that the fix? No idea. But seemed to work for me.

    You can set affinity for the process in Task Manager on the Details tab. Find the process and right click on it.

    This has NO EFFECT on the increased load times of the game since the 6/9/2022 patch. The SnowDrop logo has a very significant pause now when it loads too.

  • Pick_Lock
    1 posts

    This is the only product that crashes ALL THE TIME, fix your garbage game.

  • Maril0w
    1 posts

    since the last update my game crash every 5 min, cant do the event stuff....gj

  • Boothen
    35 posts

    This company is a [censored] joke. Every time there's a patch or an update they introduce a shitload of new bugs that they never fix. And if you report them all you get is the same [censored] cut 'n' paste respone.

  • BroHoodMan
    10 posts

    crashs comes back, dont play this game no more, uninstall !

  • Undead-Aquila
    1 posts

    @txsquarebear having the same issue, the logo has 2 pauses before the main screen. I thought my pc was playing up. Also crashed 4 times trying to do the same mission.

  • Ubi-Auron
    Ubisoft Support Staff 225 posts

    Hi @aorus2017 and thanks for the video!

    Glad to hear you managed to fix your issue! Thanks for the link to video, we'll forward the information to our team! Let us know if the issue reappers or if you have any other questions 😊

    Official Response
  • Avet.
    2 posts

    Today started crashing to the desktop every 5-10 minutes. Unplayable 😠
    Before it was Ok, the only issue was a very long time to load after the last patch but crashing happened after the last maintenance. 😞

  • Aldur2309
    33 posts

    So with this latest patch not only did the crashing get worse, they also added a good 3 mins to the game's already ridiculously long startup time.

    And here the community manager parrots come with their copy/paste scripts that the 'developers' are looking into it.

  • Ubi-Mark.
    Ubisoft Support Staff 2593 posts

    Hello @Maril0w,

    Sorry to hear that your game keeps crashing following the latest update. I can see that this issue has been already reported to the development team and it's currently being looked into.

    Can you please confirm your full PC specs? Secondly, can you please perform all of the troubleshooting steps listed in this article, in order to check if it helps with reducing crashes? This will also help you to eliminate any potential software conflicts.

    Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

    Official Response
  • Mystiq_hawk
    14 posts

    I had no problems before yesterday maintenance... today game is totaly unstable:
    Loding problem: loading i taking x5 longer to load
    Game is chrashing before it starts
    If the game starts i have lag and sound problems after a few min of play game crash or disconnect
    FIX the game please....

  • Mystiq_hawk
    14 posts

    @visualsun
    im sic of workaround man , i want a normal PC game with no workarounds. Yesterday before update game whas totaly 100% playable

  • Mystiq_hawk
    14 posts

    @visualsun how the RGB software influence server lag ?

  • Aldur2309
    33 posts

    This has been going on for over a year now. See: https://discussions.ubisoft.com/topic/127188/crash-to-desktop-issues-on-pc-post-title-update-14/315?lang=en-US

    Do you genuinely expect us to believe starting a support case is going to be of any help? It's clear Ubisoft/Massive don't care about this issue but the least you could do is try to pretend a bit harder. These copy/paste replies from all the community managers are just plain insulting.

    It's obnoxious this has been allowed to go on for as long as it has. Even for Ubisoft, and that's saying something.

  • Aldur2309
    33 posts

    @ubi-mark This has been going on for over a year now. See: https://discussions.ubisoft.com/topic/127188/crash-to-desktop-issues-on-pc-post-title-update-14/315?lang=en-US

    Do you genuinely expect us to believe starting a support case is going to be of any help? It's clear Ubisoft/Massive don't care about this issue but the least you could do is try to pretend a bit harder. These copy/paste replies from all the community managers are just plain insulting.

    It's obnoxious this has been allowed to go on for as long as it has. Even for Ubisoft, and that's saying something.

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