ubisoft discussions

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  • NedGamer63
    7 posts

    @avatarsage7 I have almost the exact problems and done almost the same except I removed msi afterburner etc. Seems to be after the update for countdown. Also a 1660ti on laptop.. I see cpu goes during start to 90% then goes back to 30%. It seems to be random.

  • Ubi-Gizmo
    2297 posts

    Hey there @nedgamer63, thanks for taking the time to get in touch, I'm sorry to hear that you have also been affected by these issues. I appreciate that you have already performed some troubleshooting steps, I just want to check here, did you follow the steps in this technical troubleshooting article? If not, I would recommend you go through it. As these steps can help rule out many of the common causes for technical-related issues.

    If you have done that, could you please go through the steps shared above by my colleague and reach out to us with your DxDiag and MSinfo files?

  • Ubi-Gizmo
    2297 posts

    Hey there @brohoodman and @Adrian-11, thank you both for sharing some potential alternative solutions here, I greatly appreciate it! It is important to note that Ubisoft cannot promote editing or modifying the BIOS as every system is unique and different. Players are welcome to try any similar changes but would be doing so at their own risk.

    I have also just taken a look into it from my end and I am afraid we do not have any updates to share regarding these frequent crashes. Our teams are still investigating.

    If anyone has any further questions or experiences any other issues, please do not hesitate to reach back out. 

  • bennythewarlock
    5 posts

    Instead of deflecting the blame to peoples hardware lets take responsibility and patch something find the problem its always the same thing do better this is ridiculous this game is not worth it price with this many problems give me a refund.

  • F.i.x.e.r
    132 posts

    Yesterday in the first 45 minutes of my session I had one crash to desktop and two hard freezes where I had to task manager out of the game then no problem for the rest of the day. Today I had absolutely no problems all day but had player after player disconnecting which I assume is them having this problem.

    This really is disgusting for a triple A game to have a problem of this magnitude for such a long period of time without a fix or any real meaningful dialog from the developer as to what they are doing about it, leaving its player base completely in the dark as to whether a fix is ever forthcoming.

    Cannot express enough my disappointment in Ubisoft/Massive on this one.

  • Jimmy_DA
    50 posts

    @lt-mitchell Hi no fixes recommended will fix this issue. It's at the games / servers code level and will eventually return. I have tried running this in DX11, DX12 with HDR on and off in all DX combinations and it eventually returns to hard freezing

  • B_Fuddle
    2 posts

    @deadeyedevil So I went through the normal actions the other day, but it didnt work out in my favor. I posted a complaint about the game through ubisoft's contact us section. Anyway, I ended up downloading and updating the Bios on my ASUS motherboard, running the windows system file checker and then reinstalling the game. Something in there seemed to improve the performance of the game.

    Regardless, I played all afternoon on Division 2 and was only Delta'd once. My game has not frozen, crashed, stuttered then gone to windowed mode and then crashed, etc. and I am very pleased about that. I hope this is the last time I have to visit the forums, but I will try to provide some update after a couple of days of playing to a week. There is some supplemental information below for the actions I stated above...Good luck everyone!

    ASUS Motherboard Update Information: (Other manufacturers probably have similar information available on their websites)
    https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z490-a-gaming-model/: (https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z490-a-gaming-model)
    https://www.asus.com/support/FAQ/1038568/: (https://asus.com/support/FAQ/1038568)

    Windows SFC Tool
    https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e
    or just do this...
    How do I run System File Checker?

    1. Click Start.
    2. In the search bar, type CMD .
    3. Right-click CMD.exe and select Run as Administrator.
    4. On the User Account Control (UAC) prompt, click Yes.
    5. In the command prompt window, type SFC /scannow and press Enter .
    6. System file checker utility checks the integrity of Windows system files and repairs them if required.



  • ImmortalGordo13
    5 posts

    @b_fuddle I am seeing this posted everywhere across all platforms. I have dumped 100+ hours in the last 2 months on my ps5. Not a single crash or error before this update. Things I’m experiencing are;

    Delta03 errors. Constantly. Game will stop reacting. I can still operate my character, but all AI actions are completely nonfunctional. Damage included. Then Delta screen.

    Alpha02 errors. Mostly when trying to sign back in after previously mentioned situations.

    Most fun of all, I will get no errors. But the game will stop responding like I’m experiencing one. Meaning I’m stuck in whatever area I find myself. Cannot open doors, fast travel, or even logout. Must hard close the game.

    These situations occur everywhere. Free roam, summit, invasions, even BoO. As said before I’m playing on Ps5. Running to a 5g LAN 450mbps. It’s not my connection.

    Really hope this gets fixed. It’s the only game I want to play right now. 😢😢

  • BroHoodMan
    10 posts

    @ubi-gizmo
    Everything works without crashing now, and for hours today, and last night too. I installed DV2 on another disk, it was on a recent Nvme samsung, I put it on an SSD, on which I always installed it before when I played it, and no more crashes, even in DX12 ultra ...
    I will try to be clearer. The game crashes when I install it on my brand new samsung NVME, on C. Before, when I never crashed, I installed it on D, an SSD. So I reinstalled it on D and since then no more crashes.

  • Ubi-Mark.
    Ubisoft Support Staff 2925 posts

    Hello @brohoodman,

    THank you for sharing this with us! I'm glad that reinstalling your game on another drive resolved this issue for you.

    Happy gaming and if you have any additional questions, please let us know!

    Official Response
  • Aldur2309
    44 posts

    More feedback for this game:

    https://old.reddit.com/r/thedivision/comments/uwid3p/constant_crashesdisconnections_since_newest_update/: (https://old.reddit.com/r/thedivision/comments/uwid3p/constant_crashesdisconnections_since_newest_update)

    https://old.reddit.com/r/thedivision/comments/uwm394/does_any1_have_solution_for_me_game_freezes_after/: (https://old.reddit.com/r/thedivision/comments/uwm394/does_any1_have_solution_for_me_game_freezes_after)

    https://old.reddit.com/r/thedivision/comments/uvgc2g/can_i_use_reshade_on_the_division_2_or_the_game/: (https://old.reddit.com/r/thedivision/comments/uvgc2g/can_i_use_reshade_on_the_division_2_or_the_game) (top comment)

    https://old.reddit.com/r/thedivision/comments/uw31je/the_division_2_title_update_151_patch_notes/i9p0qxj/: (https://old.reddit.com/r/thedivision/comments/uw31je/the_division_2_title_update_151_patch_notes/i9p0qxj)

  • BroHoodMan
    10 posts

    its a bad joke ! the game worked well all day yesterday and part of the morning, and there, after now, after what you call a maintenance (...) again serial crash !!! I am 55 years old, I had to reinstall my windows 10 times, in W10 then 11, older drivers etc ... such and such an option... frankly, I am losing patience in the face of such a disaster, I am wasting my time!

  • BroHoodMan
    10 posts

    Just done 3 countdowns... start at 8, finish at 3 or 4 max, almost DC !

  • Ubi-Mark.
    Ubisoft Support Staff 2925 posts

    Hello Agents,

    Thank you for your reports. I'm really sorry to hear that your game keeps crashing.

    I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update on this, we will let everyone know through the patch notes.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • Ubi-Gizmo
    2297 posts

    Hey there everyone, thank you for the further discussions here. If you haven't already, I would recommend that you take the time to go through the troubleshooting article previously shared, as the steps included can help reduce the frequency of crashes and freezing.

    Our teams are still investigating these persistent issues and I'm afraid we do not have any updates to provide.

    Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.

    If anyone has any further questions please let me know and I will do my best to respond to them.

  • aBearded_Clam
    1 posts

    I cannot play the game without crashing. I've tried all the 'fixes' online, disabled direct x12, disabled overlay, cleaned cache, added virtual memory. It just a matter of time before it freezes. It isn't just me, my clan members all have the issue too.

  • RAGE_THERAPY
    87 posts

    This video from Lt. Buzz Litebeer has over 13K views about this issue since it was posted on 05/24 and pretty much sums up the State of The Game on PC...


    How much longer is the Development team going to ignore a major game-breaking technical issue on PC that has only worsened since the release of TU15?

  • Tauro.Ulti
    14 posts

    Still having the same issues with crashing for literally the whole year now. Hello DEVS?

    Not to mention I sent in my crash logs as asked and didn't even get a reply

  • Caelin-01
    11 posts

    After over a year of no new content, I was actually looking forward to getting back into D2. But these random freezes are just too much to take and now they are saying there won't be any progress on fixing them until TU16? Unacceptable, you are just telling your PC player base that you just don't care. Do you honestly think they are going to stick around for another 2 months for more broken promises of things being fixed.

  • RndGuy66
    3 posts

    Really bad move from Yannick and all Team Members of TD2, they are bleeding out the Player Base to get attention from UBI Management. I was heading towards 10K SHD Level but have stop playing because of the increased amount of crashes and more new bugs I've never seen before like:

    • switching to Pistol and can't shoot
    • Frame Drops
    • BSOD caused by Easy Anti Cheat


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