Locked Unsolved Crash to Desktop Issues on PC - Title Update 1551 Likes/1333 Replies/106860 Viewsfredspekvet 29 posts
I was somewhat stable for a bit but after the latest maintenance , the game completely broke again for me. It's been crashing like there is no tomorrow. Mind you, this is the only game that crashes on my box, and I play a LOT of games.
So yeah, here I am again, not being able to play one of my favorite games. This has been going on for far too long, ubi. really. get your stuff together and push this "fix" , ASAP. lets just hope this really DOES fix the crashes, since you've tried
before to no avail. I mean what if this fix doesnt actually work? what then?
Shamy_Shunga 2 posts
Please Ubisoft, Fix this [censored] game...
Ubisoft Support Staff Ubi-Akatsirin 583 posts
Hey @abearded_clam, sorry to hear you are also experiencing the issue, and thank you for your report.
Like it was mentioned by Ubi-Gizmo just above, our teams have been investigating this issue.
Have you tried the troubleshooting steps that have been shared in the thread, as well as the workaround that was shared by Ubi-Gizmo ?
Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.
WrecK3rr 379 posts
This could potentially help with the crashes. Haven't tried it myself yet but I will tonight.
Only reason I'm sharing this and think could be worth trying is because this is new and appeared on reddit like two days ago.
Reddit Thread: https://www.reddit.com/r/thedivision/comments/uwzv6n/div_2_crash_fix_stopped_interacting_with_windows/
RAGE_THERAPY 85 posts
@wreck3rr this didn’t work for me. I’ve tried it on two different PC systems and both eventually still experienced a freeze/crash to desktop window.
As I said in a separate Reddit post, it’s hard to determine if it helped reduce the number of freezes as they are still so random and a complete lottery from day to day.
All I know is Ubisoft and the Development team at Massive Entertainment continue to be SILENT and providing no meaningful updates to the community regarding this issue or an actual resolution.
V2K3B 4 posts
HC CRASHES ALL THE TIME NO FIX NO REZ NOTHING. TERRIBLE
Caelin-01 10 posts
@wreck3rr I tried it and it seems to be working so far. But I went from using DX 12 back to 11, which is more stable it just plays like crap. I only really have crashing issues when using DX12, which sucks because it is the only version that makes the game really enjoyable to play.
Original poster echolecter 354 posts
@wreck3rr If it helps for some that is great, I played yesterday (event for 4 hours) no problems without any changes. During the weekend it will probably happen again frequently. Wonder if they also post another comment (or thread) and YT video when it turns out not to solve anything in the long run. Again if people can play longer that is good but I am pretty confident it doesn't solve the issue.
On a side note, I am not trusting UbiSoft' software to either run as admin or create exceptions in Windows security for any game. And if this turns out to help then my next question is what are they doing that triggers Windows to shutdown the application.
morpheo2k 2 posts
sorry...i see now the reddit post up...this is the link to the yt video...if is not neccesary...please delete the post.
maniac213 1 posts
Man getting back into the game I was like what the hell is going on. I have never had this many issues, but I did find Citrix WorkSpace app to cause a lot of crashing for me but even with that off like others I can get a full day of gaming in but then it will crash out of the blue. Also, not sure if other have had issues but everything will be fine but then Corsair ICUE will stop working to the point I need to end it and start it back up. I realy thought it was my work application causing it but after reading all the posts I am relieved it's not just me. Really hope Ubisoft starts chiming in on things.
Mister-Deluxe 18 posts
I am getting exactly the same thing down to the game going into windowed mode. Crashed twice on me last night during Legendaries! I did notice that I was getting stutters when the game called iCue and so I turned that off but it hasn't stopped the crashes.
Visualsun 7 posts
Background: I experienced two main issues with Division 2 that prevented me from playing the game. Was experiencing random crashes / game freezing within 10 minutes or less of playing any activity / raid / open world mission / Countdown. I looked everywhere for fixes and tried Verifying game files, reinstall Division 2, changing EAC to 1 core, allowing permissions on the three game executables but was still experiencing game freezes / crashes.
1. First, was the crash to desktop - the game would exit immediately, Division 2 would exit, UbiConnect will exit (no option to report the bug through UbiConnect) This was fixed by going into bios and disabling all overclocking options ( I did not overclock my PC, but by default some "auto-overclocking" options were on which I disabled). This helped stabilize the game which lead to the next game bug
2. Game freezing with Windows 10 blue circle of death - The game would freeze randomly, the cursor would change to the Windows 10 waiting blue circle, and then crash - UbiConnect will allow you to report the bug. This is related to some audio bug with dialogue in the game that was fixed by reducing both
- Music Volume
- Dialogue Volume
to 0 in settings. SFX Volume can remain at whatever setting.
So far in 4 hours of gameplay (both missions and 2 raids) I have not experienced a game crash or freeze
Edit: Ran more open world missions and another raid (roughly another 3 hours) and no crashes.
Visualsun 7 posts
If you are getting the game freezing followed by blue circle of death, try turning "Music Volume" and "Dialogue Volume" to 0 (can leave SFX volume to whatever setting). Let us know if that works.
If you are getting a straight crash to desktop that even causes UbiConnect to crash, you need to disable overclock settings in your PC's bios.
Let us know the results.
Jonis326 2 posts
@visualsun Okay no joke.. This [censored] is working for me. Came across this cause my bro has been crashing and asked me to look into it... I haven't played in a bit and also have a fresh install of Win 11 and this works on it as well.
I know I have had issues with audio on Win 11 causing crashes, thought it was localized to that, but I am happy I found this post!
Longbow830 4 posts
Had the same crashing issue as well.
WIN 10 (still)
MSI MAG Tomahawk
Ryzen 9 5900x
I uninstalled my NVIDIA drivers with CCleaner
Restarted my PC, downloaded off NVIDIA website the current drivers for my card, GTX 1080ti
On installation I did not choose express install, I chose Custom
Then selected Clean installation
Restart PC and so far have been crash free.
NVIDIA drivers on Express install do not clean out the cash or page files etc like AMD drivers so that could be a cause if it affects NVIDIA cards more.
With Clean install old drivers are removed and new drivers have a clean install as it says. No overwriting of driver files so less likely to cause an issue
technical issue connectivity issue
gameplay bug glitch