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  • erendilki147
    Original poster 1 posts

    Hello, I'm playing Assassin's Creed Valhalla. For 2 weeks I was getting mixed +60 FPS in medium and high months. All of a sudden, the game started to open very late, the loading screen started to take 15 minutes when it was opened. When the game is fully opened, it gets 10-15 FPS. This problem has happened to me before in Far Cry 5 and Assassin's Creed Odyssey. They fixed themselves, I don't have such a problem in other games. I think this is something related to Ubisoft games, if someone can help I would be very grateful.(Google Translate)

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Nacho
    Ubisoft Support Staff 1479 posts

    @erendilki147 Hello there!

    Thank you for posting and taking the time to translate your message for us.

    Sorry to hear that you're seeing longer loading times and low FPS in AC Valhalla at the moment. Could you please take a look at our technical troubleshooting guide here? This guide should help with most technical issues, however if you still encounter problems, it'll serve to help us narrow down the cause of the FPS drops.

    If you require any further assistance with this, please let us know.

    Official Response
  • MacLogo
    8 posts

    @erendilki147 Hi, I had a similar problem. I don't know if this is relevant to you, but have you checked that the airflow to your system is ok? I was suffering extreme slowdowns of CPU bound games because dust had built up inside the casing, causing overheating. The thermal cutout would throttle back the CPU to about 20%. Most programs never stressed it that much, but intensive games would.
    A quick puff of compressed air and running a vacuum cleaner over the
    grills worked wonders.
    Hope this helps.

  • coolmanant
    1 posts

    Assassins creed Valhalla will not even load. All I get to the first screen then nothing. It worked just fine a few hours ago

  • Ubi-WheelyDuck
    Ubisoft Support Staff 855 posts

    Hey @maclogo,

    Thank you for taking the time out to share your knowledge and experience as to what helped you improve your game performance.

    The steps you mentioned are fantastic as keeping your device clear of dust certainly helps with improving airflow and keeping the device temperatures optimal.

    Many thanks

    Official Response
  • Ubi-WheelyDuck
    Ubisoft Support Staff 855 posts

    Hey @coolmanant,

    Sorry to hear that the game will not load for you despite it working a few hours prior.

    Can I check that you have followed the troubleshooting guide shared by Ubi-Nacho? This guide will help to configure your device.

    Many thanks

    Official Response

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