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  • BakkenMcSatan
    Original poster 1 posts

    Just bought Anno 1800 as I found it on discount, and I've enjoyed previous Anno games.

    The game downloaded without a hitch, the problem either comes during install or startup. After the launch window mentions the "Installing DirectX End-User Runtimes (1/1)", the hour glass circle just keeps looping, for hours. Sam issue if I press play afterwards, first the "Installing DirectX End-User Runtimes (1/1)" is shown for a couple of seconds, and then the loop just continues.

    I've done the following:

    • followed all the PC troubleshooting steps,
    • my hardware fulfills all the requirements
    • I've installed the latest GPU drivers
    • I've re-downloaded the game and installed on another drive.
    • I've closed all unnecessary applications
    • I've tried to start the launcher as Administrator
    • I've tried Offline mode
    • I've tried to disable Automatic game updates
    • I've NOT tried to change to DX11 in the engine.ini, as the folder is not created.
    • Apparently the chat function is not available, so I've not been able to share my DxDiag and MSinfo.


    Any tips? I have Win 11 installed, but that does not seem to be a problem for others.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello @BakkenMcSatan thanks for getting in touch.

    Thank you for letting us know what steps you have tried already, I am sorry to hear that they did not work for you. 

    I have gone ahead and created a private support case for you and you should receive an email from us shortly. 

    We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums, so we will lock this thread now. 
    Please check your emails inbox for our message soon.

    You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > https://www.ubisoft.com/en-gb/help/cases

    Please send us the requested information on the link above when you can, for further support.

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