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  • mcetnar
    Original poster 24 posts

    In the Docklands Import/Export menu the two top positions can't be edited. I can insert the goods into all slots, but I can't change the quantities. (Screenshot 1)
    In general other such windows seem to be scaled incorrectly. In the Statistics menu the top island on the list is barely displayed, because it disappears above the top of the screen. Both bugs appear only when I scroll down and scroll back up. (Screenshots 2)

    In the Palace the descriptions of the bonuses seem incomplete, as if parts of the text are missing.
    In the screenshot there's just the text "Influence per module +10", without explaining module of which cultural building that would be.
    (screenshot 3)



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  • UbiMint
    Ubisoft Support Staff 186 posts

    Hey there, @mcetnar!

    Is your game set to fullscreen, windowed, or borderless? Also, what is the resolution of the monitor you are using? If you have a clip showing an example of when you scroll back up and then you're unable to edit the quantities, please feel free to share this with me as I'd be happy to take a look at the behavior of the issue.

    Official Response
  • mcetnar
    Original poster 24 posts

    @ubimint Sorry for the late reply, I guess it's no longer useful.
    I play in fullscreen mode and use the 1920x1080 resolution.

  • Ubi-Karl
    Ubisoft Support Staff 1534 posts

    Hey @mcetnar, thanks for your response!

    1. In relation to not being able to edit the quantities in Import/Export menu - I can confirm that we have received a number of players contacts regarding this and the issue is already under on-going review by our development team.
    2. As far as scrolling issue is concerned regarding one of the windows in 'General' section, as @UbiMint suggested, is there any chance you could share video clip showcasing the issue by any chance?
    3. As far as Palace bonus descriptions are concerned, can I double-check if this is the case with all of them or only particular ones?


    Let us know and we will take it from there!

    Official Response
  • Asterix201252
    250 posts

    @ubi-karl
    With regard to item 2 (scrolling) I had previously reported what I think is the same issue in thread https://discussions.ubisoft.com/topic/124819/bug-top-line-of-the-production-and-storage-tabs-nearly-invisible?lang=en-US. There is a video in the other thread. It may well already be under investigation.

  • Ubi-Viral
    Ubisoft Support Staff 2352 posts

    @asterix201252 Thank you for your reply. This does appear to be the same issue and is indeed under investigation.

    Thank you.

    Official Response
  • AW7777777
    73 posts

    I have the same issue .... can not change values in Docklands trade menu ... for me it's usually the top 4 ... the rest I can change.
    Restarting the entire game fixes the issue for a short while ... this is VERY cumbersome and time consuming and irritating.

  • AW7777777
    73 posts

    I can confirm that it has to do with scrolling. Once the entry is scrolled up and can no longer be seen it can no longer be edited (until the game is fully restarted.) It doesn't matter if running full screen or windowed. I have ALREADY verified files.

  • AW7777777
    73 posts

    My comments on scrolling are regarding the Docklands trading menu. Just to be clear.

  • AW7777777
    73 posts

    UPDATE!!!
    I found a workaround to change the value for the amount traded in Docklands import/export menu. If you can't change the value just click to select a "different" item and then click again to reselect your original item. It should then (hopefully) let you change the value. This has been working for me for all islands in OW & CT.
    Beats the heck out of restarting the entire game just to change values!!!
    Hope it works for you!

  • Ubi-TheBerry
    Ubisoft Support Staff 2516 posts

    Hey there @aw7777777 ,

    Sorry for the delay, thanks for the updates and sharing this workaround!

    If anyone else can confirm this workaround works, it'd be appreciated so we can make a note of it!

    Official Response
  • AW7777777
    73 posts

    I can confirm update 13.2 did NOT fix the issue.
    Really sad that it takes Blue Byte multiple times to fix simple issues.

  • mcetnar
    Original poster 24 posts

    @aw7777777 Yep, still not working properly.

  • Ubi-Nacho
    Ubisoft Support Staff 1502 posts

    Hi there @AW7777777 @mcetnar

    Thanks for posting here to report the issue remains for you both. Apologies for any inconvenience caused by this not receiving a fix in update 13.2.

    If you'd like to keep up to date on news for this, or any other known issues, please be sure to keep an eye on our News and Announcements section.

    Thank you for your patience.

    Official Response
  • AW7777777
    73 posts

    Oh OK, I'll be sure and waste my time "keeping an eye on" Ubi forums for fixes for Anno 1800. I really don't have anything better to do. After spending about $150 for all DLCs and content and over 1000 hours in the game, I guess I can spend more time just watching for fixes. 😉

  • mcetnar
    Original poster 24 posts

    @ubi-nacho I'm so patient only because the game is overall exceptionally good and I WANT to play it. I hope that the devs will manage to return to the state in which the game was before "update" 13, at least that should be the minimum plan.

  • AW7777777
    73 posts

    @mcetnar
    I wish you all the luck in the world with that "hope". Unfortunately, after 2 updates since the "bad" 13 update all we have to show are some new ornaments with the "seasonal decorations". And that's ONLY if you decided to fork up another $4.99.
    We STILL have these issues caused by the infamous update 13 ...

    • transparent island banner during festivals (can't tell if Artur bought anymore of my island shares that I need to buy back)
    • can't change trade amounts in the docklands import/export menu in the top few slots after scrolling down to see bottom slots
    • "hyperthreading" needs to be disabled OR ... use MSCONFIG to limit logical processors to 32 or less
    • multitudes of other issues users are having

    I firmly wish they would come up with a way to "roll back" updates and give US the choice to run a stable game or "unstable" with a few added perks.
    That would keep us happy and content playing as usual and give them time to debug their mistakes in new updates.
    But that's just my wishful thinking for this "somewhat" fantastic game.

  • Ubi-Milky
    Ubisoft Support Staff 2313 posts

    Hello everyone, thanks for recently posting about the UI issue you experienced with the Docklands and scrolling down the islands list.

    Our team have been investigating this and understand that if you have 12 or more islands, you will witness the island's names become cropped. This issue is still being looked into now for a possible fix in a future update, but our teams will always prioritize major bugs first such as progression blocking bugs over others.

    We will update you when we know more information to share on this particular UI bug, thank you.

    Official Response
  • Tsundak
    17 posts

    I have this same issue and the workaround isn't working for me

  • Ubi-Nacho
    Ubisoft Support Staff 1502 posts

    @tsundak Hi there!

    Sorry to hear that you've not been able to use the workaround described above successfully.

    Our team continue to investigate this UI issue, and we'll be sure to update players once more news becomes available.

    Please be in touch if you have any additional questions. Thank you.

    Official Response

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