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  • yjsnpkmr
    Original poster 8 posts

    Excuse me. Screen tearing in FarCry6 on Xbox series X have not been fixed until now.(1/5/2022)

    This issue occurs both on 4K display and FHD display.
    I capture the the most explicit moment.
    Please watch it on a small window or on your smartphone. You will see the tearing from bottom to above.



    I think they are caused by too many polygons and textures on a screen.
    Probably Xbox does not have enough power to maintain 4K60fps.

    Could you prepare 1080p60fps performance mode?

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  • yjsnpkmr
    Original poster 8 posts

    @yjsnpkmr

     Please, forgive me for my additional comment


    This is the screenshot captured from the video.



    Can you see tearing between the red lines?
    Please fix it.

  • Ubi-Oxavo
    804 posts

    Hello @yjsnpkmr. Thanks for getting in touch and please accept my apologies for not getting back to you sooner.

    I am sorry to hear you are experiencing the screen tearing on Xbox and thanks for the video and screenshot provided.

    We need to investigate this further, therefore I would kindly ask you to answer the following questions:
    1) What monitor/tv you are using? You have mentioned you tried to reproduce the issue and it occurs on 4K and FHD displays.
    2) What video settings you are using (in-game and console video settings)? Please provide images of those settings. Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

    Please also try changing the refresh rate of your TV & Xbox, to see if it makes any difference (in the “TV & Display Options” menu in the Xbox settings).

    Don't hesitate to get back in touch if you need our help.


  • KopfSmertZz
    86 posts

    @yjsnpkmr Do you have a VRR capable TV?

  • Ubi-Gizmo
    2297 posts

    Hey @yjsnpkmr, I just want to elaborate further on what KopfSmertZz mentioned, if your TV supports VRR, you could look into enabling the feature to see if it eliminates the screen tearing. Enabling VRR means your TV will be able to adjust its refresh rate in real-time to the frame rate of Far Cry 6.

    @KopfSmertZz - thanks for pointing that out, I appreciate it. 🙂

    If you have any questions regarding this, please let me know!

  • yjsnpkmr
    Original poster 8 posts

    @ubi-oxavo
    Thank you for your reply.
    1.Monitor
    My monitors do not support VRR.

    I use the HDMI cable designed for Xbox.
    1.1 FHD “TOSHIBA 32S24” 32V 1080p60fps SDR
    1.2 4K “SONY KJ49X9500G” 49V 4K60fps HDR
     
    2.Video settings ( 1080p SDR)


     
    3.Refresh rate :both 60fps only
    I played THE DIVISION with fps-boost. It is smooth 60fps.
    Tearing occurs only on FC 6.
     
    4.Summery
    My devices can run THE DIVISION at stable 60fps.
    I think FC6 has some problems.
     
    Honestly, I hope performance mode which will not require VRR.
    Many people do not know about VRR.
    1080p60fps is beautiful enough even on 4K TV.
     
    If you want more information about settings in the game or on devices, please let me know.

  • Ubi-Oxavo
    804 posts

    Hello @yjsnpkmr and thank you very much for all the information provided.

    This will be forwarded to the development team for a further investigation, please rest assured that our developers are aware of the issue are doing their best to fix it, however in the meantime we don't have any official info on how long will take.

    Should you have any questions, please let us know.

  • Ubi-Froggard
    Ubisoft Support Staff 2788 posts

    Hey,

    Could you just let us know if you are still being affected by this issue please and have the game fully updated?

    Official Response
  • heliojansen
    1 posts

    @wanderer0072017 same thing here in my Xbox series x.

  • Donz84
    2 posts

    @Ubi-Froggard 8 months later and Xbox series x still has this on a non vrr 1080p TV. Weirdly I had the game on PS4 pro before, which at launch, never had screen tearing. But an update to the game at some point introduced it.

  • Ubi-Froggard
    Ubisoft Support Staff 2788 posts

    Hey,

    We were unable to reproduce the issue when testing it ourselves, which is why we were asking:

    • What monitor/tv are you using?
    • What video settings are you using (in-game and console video settings)?


    We can only try to reproduce it with knowing this information.

    Official Response

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